Senior Business Systems Analyst (R1098069) in Durham, NC at IQVIA™

Date Posted: 2/6/2020

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

The Senior / Lead Business Analyst will develop requirements and manage IQVIA R&DS Reporting & Analytics platform including Infosario Analytics and Data Quality & Governance programs.  These programs have both internal and external users and form a major technical foundational component in IQVIA’s overall strategy to deliver insight to its customers.  The role requires collaborating cross-functionally with clinical stakeholders, technology teams, offshore resources and third party vendors. The Sr. BA should have in-depth experience working with end users, developers, and other analysts to refine identified business needs through design reviews and elicitation sessions using a variety of proven techniques.  


  • Act as subject matter expert on technology products including Business Intelligence (BI) tools
  • Perform requirements gathering and analysis in order to provide high quality and detailed requirements, ensuring the closest involvement with, and agreement from, the user community 
  • Collaborate with designated members of the applicable business groups and product development team to create requirement documents 
  • Facilitate and/or participate in joint analysis and design sessions with developers to understand needs of the customer
  • Assist with process modeling to clarify business requirements, and to enhance or re-engineer business processes, prior to, or in parallel with, solution design and implementation, as necessary 
  • Be a “go to” subject matter expert for IQVIA technology systems. Assist in knowledge transfer to other technical staff members of business data processes
  • Collaborate with developers and other analysts to ensure adherence to business requirements and customer needs
  • Triage of issues reported by users
  • Resolve conflicting end-user requirements 
  • Author and enter requirements/user stories into a requirements management tool, such as Top Team and Jira
  • Follow IQVIA System Development Life-Cycle (SDLC) and Computer System Validation (CSV) procedures, as appropriate 
  • As needed, review SDLC Development and Validation document(s) prior to authorization, to ensure that it incorporates previously-captured requirements, and includes tests or test steps that explicitly address each identified user requirement 
  • Collaborate with Global IT Solutions functional groups by adhering to established processes to ensure that business requirements are delivered through successful project implementation of optimal, cost-effective solutions 
  • Collaborate with project team to ensure timely delivery and quality of all project deliverables


  • Strong ability to communicate technical and data concepts to non-technical audiences, and business concepts to technical audiences
  • Strong analytical, organizational, verbal communication and business writing skills
  • Strong relationship building and facilitation skills to work directly with business users who are not technical in nature
  • Critical thinking abilities to take complex, ambiguous, abstract requirements and break them into smaller components, patterns, views and features
  • Strong knowledge of technical and grammatical editing
  • Expert knowledge of Software Development Life Cycles (SDLC) and agile lifecycle methodologies and the role of Business Analysis with the SDLC
  • Familiarity with Agile development methodology is highly desirable
  • Pharma/CRO or healthcare experience within a regulated industry preferred
  • Experience with Business Intelligence (BI), reporting, analytics, and/or visualization tools is highly desirable
  • Ability to conceptualize and think creatively"    

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1098069