Field Service Technician (R1105154) in Carlsbad, CA at IQVIA™

Date Posted: 3/14/2020

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Position Description:Qualified Biomedical Technicians will be tasked with performing software updates on a fluid management system used in the OR. Prior experience as a Biomedical Technician within a medical environment is required. Prior experience with fluid management systems within an OR setting. This role will primarily include regional and national travel for both service calls and a predefined service schedule. There is also a potential need to complete administrative tasks from home. Any work that is completed must also be appropriately documented and reported against. Responsibilities:Perform software updates on a fluid management system in the OR. Evaluate current software version and determine the need for upgrade. Troubleshoot common issues with software updates. Document all service order activity in CRM and maintaining history records and related problem documentationAbility to effectively communicate and negotiate with customer representatives expectations of when technician will arriveCommunication to internal and external partners around support needs and progressProvide detailed reporting on daily and weekly progress Preferred Job Requirements:Biomedical Technician experience is requiredIntermediate computer skills required: proficient in email, word processing, spreadsheets, basic software, and time and expense systemsMust have intermediate troubleshooting abilities with regard to software updates and common software issues Experience supporting automation equipment is preferredAble to work on an on call scheduleExcellent communications skillsStrong attention to detailAbility to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 70 pounds FT1

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Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1105154