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Job Overview
Provide HR administrative services in a customer-focused environment.  Maintain confidentiality when handling sensitive personal and company information.  Provide customer service support within the organization as the first point of contact for HR administrative-related issues.

Essential Functions

- Assist in the execution of company related benefits and engagement programs to promote our Company's culture and morale, and to create a positive working environment, such as physical exam, group insurance, annual holiday schedule, employee club, CSR event or EWC support...etc.
-Input data into Human Resources databases to reflect employee actions according to standard operating procedures (SOPs), service level agreements and quality and timeliness standards; contact managers and human resources staff as necessary to request missing information and resolve invalid data issues.
-Conduct all activities according to Service Level Agreements (SLAs) related to hire administration including: employment letter/contract issue; PeopleSoft HR input; background screening activities; health-related screening as appropriate and administrative tracking and recording of related documentation including maintenance of employee files.
-Execute customer service activities according to SLAs including but not limited to the following, answer and respond to all inquiries (phone, email, fax, mail) into the HR PSC.
-File appropriate documents in personnel folders in accordance with SOPs. Track and follow up on missing forms required for personnel file.
-Handle complex requests and escalate to relevant parties according to procedural guidelines.
-Share best practices with team members and management.
-Develop and document suggestions for new and improved processes including ideas regarding automated tools and/or procedural policies.
-Foster an environment of teamwork by assisting others in the team to ensure group meets all Service Level Agreements (SLA's).
-Participate in project activities as assigned by management.

- 一般文書資料處理: 將數據輸入到人力資源數據庫中以符合標準操作程序(SOPs). 在人事文件夾中歸檔相對應之文件，並跟進人事文件所需的缺失表格。
- 處理多樣化需求，必要時根據程序準則回報至相關單位。
- 協助處理庶務性行政工作: 執行雇用管理相關之所有活動，包括：發放僱傭信/合約；進行PeopleSoft HR輸入；背景調查；適當時進行健康篩查以及相關文件的行政跟進/記錄，包括維護員工文件。
- 執行客戶服務活動: 回覆所有人力資源處理中心的查詢（電話、電子郵件、傳真、郵件）。將所有需求記錄至案例管理系統中。
- 其它主管臨時交辦事項

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com