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Job Title: Client Service

Location: Bucharest, Romania (Hybrid)

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. With approximately 88,000 employees, IQVIA conducts operations in more than 100 countries.

IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. In such way we support our clients enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients.

Are you ready to move Healthcare forward? Start your career at IQVIA!

To learn more, visit www.iqvia.com.

Position Purpose

Support clients daily by delivering the required data in several formats and advise clients on how to use it. Provide guidance and support to clients as an expert on IQVIA products and services

Main Accountability:

• As first point of contact for the client, provides guidance and support to clients daily or as a specialist on specific products/services. Answers all relevant questions or refer to other departments;
• Monitors performance against existing service agreements and ensures client’s obligations are met
• Partners with the Key Account Managers and clients to derive optimum value from IQVIA products & services by explaining and expanding the usage of current IQVIA deliverables
• Designs and generates reports and custom made dashboards.
• Provides training to clients on IQVIA BI tools
• Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality
• Follows IQVIA  data verification protocols 
• Researches, analyzes and responds to client inquiries
• Provides support to Sales Team for client service meetings at customer sites
• Produces ad-hoc studies/analytics on demand under request.
• Respond in internal queries to support variety of internal/external reports

Minimum Education, Experience, & Specialized Knowledge Required:

• Minimum bachelor’s degree preferably in Economics, Statistics
• 5+ years related work experience in market research/data analysis
• Strong experience in data analysis
• Proficient in Office applications such as Excel and Access. 
• Ability to communicate effectively with various levels in the organization (written and oral)
• Demonstrate problem solving, analytical and strong customer service skills

Expected skills:

• Commitment to team work
• A customer-oriented personality with positive drive and a pragmatic, proactive and innovative approach
• Communication skills and positive style adoption
• Good time management and self-organizing skills
• On time delivery of defined tasks with strong sense for prioritization

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com