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Job Overview
Develop and populate templates related to clinical trial payments in the Clinical Trial Management System (CTMS) and/or other applicable payment system. Provide support to Contract & Centralized Services (CCS), business partners, and stakeholders in the use of CTMS in clinical trial payments.

Responsibilities Include but not limited to:
•  Support training of study teams regarding CTMS payment support and processes.
•  Maintain completeness of data entry in workspace (Database) and facilitate the collection of data to provide metrics on a designated basis to management.
•  Assist CCS and study team colleagues with complex issue resolution and/or guidance, as needed.
•  Populate milestone costs in visit templates for applicable countries including collecting site-specific fully executed agreements for all sites participating in each country.
•  Support resolution of failed payments.
•  Track and maintain status of issues, study alignments, and site-specific financial exhibits in designated tracking system, as applicable.
•  Attend ad hoc meetings with business partners to review and confirm statuses of ongoing issues, possible resolutions, and on-going efforts required for issue resolution.
•  Ensure proper study setup and cross functional alignment for integrated payments.
•  Attend meetings with Data Management, Pricing, Integrated Data Services, Business Support Team, and other CCS teams and business partners as needed.
•  Collaborate with business partners once Tagging/Integration tasks are complete to ensure proper setup of subject visit/activity templates.
•  Create and/or revise templates to support any necessary protocol revisions that may be required to support complex protocols.
•  Support issue resolution via ticketing tool, as required.
•  Participate in weekly team meetings, open office hours, and regional team meetings.
•  Support other CCS CTMS regions, as required. 
•  Other deliverables related to the function may be assigned.

Qualifications
• Bachelor’s degree, or equivalent, in appropriate scientific or business disciplines.
•  2-4years’ experience and/or equivalent competencies in pharmaceutical/clinical research industry.
•  Working knowledge of the clinical development process with at least 2 years of payments/pricing/budgeting experience.
•  Experience working with CTMS and EDC(Electronic Data Capture) systems. CTMS is a MUST, while EDC is beneficial but not necessary.
•  Must be fluent in Mandarin/English and have excellent communication skills (both oral and written).
•  Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.).
•  Ability to work effectively in cross-functional teams and various levels of the organization.
•  Strong analytical and problem resolution skills.
•  Working knowledge of PCs (MS Office suite at a minimum) and database management.
•  Must demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision.  
•  Ability to work independently.
•  Previous experience working in virtual environment.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com