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GENERAL SUMMARY

The Account Manager serves as the overall account owner, liaison, and concierge for customers in the pharmaceutical and healthcare industries.  The focus of this position will center on the planning, execution, and strategy of digital campaigns within the email channel and other innovative technologies and products.  A successful Account Manager will display aptitude in the delivery/execution of campaigns, initiatives, and related technology.  The Account Manager helps maximize client program performance within the project budget and is accountable for directly managing/executing client projects from inception to completion and onto renewal.  The Account Manager will support his/her manager and the Vice President of Digital Solutions when new services are offered and will be accountable for growing opportunities primarily within existing execution accounts.

MAJOR JOB DUTIES/RESPONSIBILITIES 

Financial

• Retain year-over-year revenue for assigned accounts
• Seek expansion opportunities and grow assigned accounts by identifying unmet needs and responding to strategic client issues
• Forecast and ensure maximum revenue recognition as measured by P&L, margins, targets, and other financial metrics

Client Relations

• Serve as main point-of-contact to Client teams and Agencies
• Build loyalty and cultivate relationships with Client teams and Agencies
• Demonstrate knowledge with DMD’s product and service offerings
• Utilize learning derived from results and offer expertise and strategy for campaigns to drive future strategy
• Drive/lead presentations for Client Team/Agencies and support Sales VP in senior level presentations
• Visit client sites if needed and designated by supervisor

Project Management

• Tactical oversight and project management of all campaigns for which this Account Manager is lead
• Ensure projects are on budget, in scope, and on time
• Execute or coordinate tasks, including list pulls, reports, email testing/deployments, and Live (Deployment) file creation
• Collaborate with functional  teams to ensure all projects are developed for the best end-user experience

Process

• Assist Sales VP with contracting of new business
• Work with Sales VP or lead contracting for expansion and renewals in existing business
• Communicate client needs and expectations clearly across development teams
• Understand the needs of the client and translate those needs into a tactical plan of execution
• Collaborate with functional teams to ensure all projects are developed for the best end-user experience
• Analyze results data and communicate the findings in a meaningful way to clients

JOB REQUIREMENTS

• High client-satisfaction skills with commitment to quality
• Ability to establish, manage, and maintain key relationships at Client team and Agency levels
• Ability to manage project execution for successful deliveries
• Ability to demonstrate strong leadership and exercise good judgment and diplomacy with both clients and internal teams
• Ability to identify opportunities for campaign expansion or extension
• Ability to support multiple teams/assignments
• Ability to grow business within established portfolio of accounts
• Proficiency in revenue recognition practices
• Willingness to travel for client and corporate meetings as needed
• Commitment to utilization of systems and tools

EDUCATION, EXPERIENCE, LICENSES/CERTIFICATES

• Four-year bachelor’s degree
• Project Management experience
• 2+ years of account management experience
• Understanding of email marketing as a primary communication channel
• Knowledge of digital marketing within the pharmaceutical and/or healthcare industries is desirable

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com