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Job Overview
Under guidance, provides monitoring and support of the production job flow in a multi-platform environment.

Essential Functions

• Manage data inflow and data loading into system, data QC to ensure accuracy and deliverable report generation
• Perform coding and bridging activities for products and channels
• Monitors the production environment using established tools.
• Responds to job failures/issues and correct problems/issues when possible according to established procedures.
• Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
• Takes appropriate action to ensure that processes are completed according to the schedule provided.
• Provides training to new/junior analysts as required.
• Acts as a product-specific or procedural subject matter expert for other analysts in the absence of Scheduling and/or supervisor.
• May support the day to day activities of off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements
• May support client facing teams, business line initiatives or 3rd parties
• May provide input for new system development, including requirement gathering, UAT and implementation.

Qualifications
• Associate's Degree or equivalent Req
• Two (2) years of experience in a production environment. Req
• Previous experience in other regional Production Req
• Strong job control language skills or distributed platform operating and pc operating systems skills.
• Proficiency in scheduling software packages as used by IQVIA and problem management tools.
• Thorough knowledge of the production environments. Thorough understanding of production environment requirements and IQVIA products.
• Analytical/problem solving skills.
• Demonstrated communication skills with a customer service focused approach

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com