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Under guidance provides technical assistance and hands on participation to maintain, troubleshoot and manage enterprise applications.

Essential Functions

• Assists in the installation, maintenance, and upgrades of internal and external computer hardware and software systems used for designing, developing and deploying company products.
• Provides hands on management for troubleshooting and maintaining dev, test and production environments across a large number of multi-tenant clients.
• Controls user access and passwords.
• Proposes and implements system enhancements that will improve the reliability and performance of the system.
• Monitors usage and performance.
• Trains personnel on system usage.
• Primary focus on supporting internal/direct environments for IQVIA Health SaaS applications.
• Duties may target monitoring of the cloud based environments, setting up production, test and development environments.

Qualifications

• Prior experience working on NCPDP D.0 Claims, and testing use IQVIA's Proprietary testing tool
• Experience with training related to copay assist programs and vouchers
• 15 years of related experience related to Pharmacy / Manual Claims processing
• Equivalent work experience may be substituted for degree 
• Incumbent will have a thorough understanding of event processing and monitoring in a global corporate environment.  Must have comprehensive knowledge of triaging server, network and application related issues.  
• Must be able to organize, direct and supervise daily activities of the team to ensure optimal effectiveness.   
• Must be able to encourage, motivate and provide recognition to team members.  
• Direct escalations to relevant resources, ensuring management is aware of any major risks, issues or outages.  
• Must be a proven team player with experience in working with colleagues across the globe

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***This role is not eligible for visa sponsorship***

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $43,000 - $65,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.