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Pharmacy Panel Analyst in Supplier Services Department (Contract 12 Months)

Under guidance, conducts technical activation and support of pharmacies in a multi-platform environment.
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Essential Functions

Technical Setup & Activation

• Initial setup of technical interfaces and activation of pharmacy software.

• Launch software and train pharmacy users.

Monitoring & Issue Resolution

• Monitor the environment using established tools and ensure processes are completed on schedule.

• Respond and correct job failures according to procedures.

• Escalate issues requiring second-level support as per call escalation procedures.

• Execute special processing requests and request permanent changes for identified problems.

Problem Management

• Enter issues into the problem management tool for follow-up and resolution.

• Update relevant areas of outstanding issues requiring further follow-up.

Support & Expertise

• Assist client-facing teams, business line initiatives, or third parties.

• Act as a subject matter expert for other analysts in the absence of Scheduling and/or supervisor.

• Provide input for new system development, including requirement gathering, UAT, and implementation.

Qualifications

• Bachelor's Degree

• One (1) year of experience in similar environment.

• Strong job control language skills or distributed platform operating and pc operating systems skills.

• Proficiency in scheduling software packages as used by IQVIA and problem management tools.

• Analytical/problem solving skills.

• Demonstrated communication skills with a customer service focused approach.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com