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Job Description

Assoc Dir, Delivery Analytics & Insights

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Wayne, Pennsylvania Full time R1392674

Wayne, Pennsylvania| Durham, North Carolina| Parsippany, New Jersey| Pennsylvania

Job description

Job Overview:

The purpose of this role is to design, implement, and providing ongoing support of Delivery & Operational reporting as part of the U.S. & Canada RBU Analytics Hub.

The Analytics Hub will serve as a central reporting & analytics function across the USCAN RBU and provide business and operational insights to stakeholders in GTM, Commercial Operations, Finance, and Delivery Operations. The Analytics Hub will be responsible for developing forward-looking and predictive insights to support the RBU’s executive team in execution of their strategic priorities.

This individual will be the customer-facing lead for theDelivery & Operations Analytics & Insights function responsible for developing standard reporting and metrics including, but not limited to, delivery & operations project performance, resource management/utilization, and labor dynamics across all USCAN RBU business lines.  As an individual contributor, this leader will consult with the business and IT stakeholders to strategically build data-driven insights for business decision-makersfor business intelligence, optimize effectiveness and predict business outcomes. The role will enable the identification, analysis and interpretation of trends or patterns and prepare ongoing reports and agile data visualizations to aid in data storytelling within defined scope, using established tool and standards.

Essential Functions:

  • Actively works with the Analytics Hub Leadership in shaping strategy, embedding an art of the possible data and analytics culture.  Serves as the primary liaison between the business and the Analytics Hub’s D&A Delivery team to coordinate data management, visualization & reporting and analytics support.

  • Collaborates with IT functional lead to identify current and future resource delivery analytics needs and successfully consults for data views and model development with data engineers as the business’ subject matter expert.

  • Leads for Delivery & Operations functional roadmap design and implementation in close partnership with the D&A Delivery team.  Works with all levels of assigned internal stakeholders to provide insights-driven resource delivery consultation to drive tactical business decisions and advance the Analytics Hub vision to design scalable data and analytics capabilities by translating business requirements into technical requirements for reporting deliverables and associated key performance metrics supporting project delivery and performance.

  • Owns the delivery and development of ad hoc dashboards and standard reporting deliverables and works closely with offshore reporting center to productionize and QC ongoing deliverables. Serves as the business owner of any functionally aligned tools, reports and systems to ensure that data management and analysis is done in an optimal manner.

  • Develops strong quality assurance controls and documentation for all reporting deliverables & processes.

  • Ensures appropriate Delivery & Operations data governance, level of consistency and common definitions across business line, segment, and functional reporting.

  • Develops strong cross-functional relationships across RBU functional areas as data-driven storyteller to further optimize our operational processes.

  • Creates opportunities for efficiencies in reporting through process improvements, vendor leverage, and data analysis, coordinating with internal clients to implement solutions and track ROI where possible.

  • Identifies, analyze, and interpret large datasets for drivers and signals of trends and performance indicators to inform leadership decisions.

  • Aggressively looks to provide more predictive analytics & business insights through use of new methodologies, tools, and artificial intelligence/machine learning capabilities.

  • Performs other duties as assigned including agile analytics and ad hoc reporting requests as needed.


  • 6-9 years in the technology, life sciences, or related industry and experience (e.g. business analytics, agile development, data management, project management)

  • Excellent analytical and problem-solving skills with the ability to translate complex data into actionable insights and recommendations.

  • Excellent technical skills with a strong proficiency in PBI software and computer skills including, but not limited to, Spotfire, SmartSheets, SQL, SFDC PSA, and MS Office applications.

  • Preferred PMP or project management certification; excellent project management.

  • Demonstrated ability to deliver results to the appropriate quality and timeline metrics.

  • Strong collaboration skills demonstrated in building effective business relationships and fostering productive collaborations.

  • Analytical, forward-thinking, strategic mindset.

  • Outstanding communication (written, verbal, and presentation), influencing and partnering skills.

  • Successfully managed cross-functional stakeholder relationships in a complex organization.

  • Strong knowledge of commercial, financial, and operational metrics and KPIs.

  • Self-motivated and decisive, with the ability to adapt to change and competing demands.

  • Ability to establish and maintain effective working relationships with coworkers, managers and clients.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.

The potential base pay range for this role, when annualized, is $105,300.00 - $197,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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