The Technical Support Specialist has the responsibility for supporting internal clients on Onekey subjects.

There will be plenty of interaction with the requester by phone, email and ticket to discuss current issues, and you will cooperate with IQVIA internal teams like Exploitation, Implementation, Development and Governance teams.

You ensure the support process meets high quality standards aligned with users requirements and expected procedures.

Core Responsibilities:

• Providing support for internal users.

• Interact with client by call/email/ticket to discuss support cases.

• Report all support activities in relevant tracking system.

• Use Oracle SQL to collect/analyze data stored in our internal DB.

• Work on IQVIA internal tools to analyze data delivery process

• Stay updated on OneKey products and services.

• Develop, share and capitalize your knowledge.

• Train users or co-workers on different support cases.

Our ideal candidate

• Bachelor Degree

• Fluent English written & spoken

• Experience of interaction with clients

• Examples of problem solving

• Knowledge of database (Oracle)

• MS Windows & MS Office tools

Desirable

• 1-2 years of experience in similar role

• CRM knowledge and understanding

• Pharmaceutical  industry knowledge

• Software Development Life Cycle

Personal skills and behaviours

• Collaborative

• Client communication

• Self-organization

• Attention to detail

• Analytical Capacity

OneKey is the global cloud-based reference Healthcare Professional and Organization database at the heart of many IQVIA offerings available in 110 countries. OneKey is the foundation for personalized HCP and HCO engagement across channels and throughout our customers’ organizations.

With OneKey being the data source for HCP and HCO engagement trusted by more than 2,000 customers worldwide, we rely on collaboration between our clients and our OneKey Data partners in order to offer our customers more options when defining their implementation and support strategies. Partnerships enable us to scale at a rate we could never achieve alone. Our OneKey Data Partner Program strives for a culture of holistic engagement that fosters ongoing, meaningful relationships.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com