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Salesforce Architect

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Primary Location: Madrid, Spain Additonal Locations: Athens, Greece,GRC; Madrid, Spain,ESP; Milan, Italy,ITA; Oeiras, Portugal,PRT; Rome, Italy,ITA Full time R1243647

Job description

Flexible location across Europe

Function Purpose

The Customer Engagement Solution Architecture organization turns our clients’ requirements into technical specifications. This team brings a unique depth of knowledge on the platform along with the OCE product suite to find the best technical solutions. This team works closely with our clients to become trusted advisors and the go to team on the best practices on the technical approach on the Customer Engagement suite.

Role Overview & Responsibilities

As a Customer Engagement Solution Architect, you will be own and drive the technical architecture and approach. Activities in this role may include (but are not limited to):

  • Lead technical aspects of business analysis and discovery, business process definition, and business process design efforts for projects
  • Develop technical requirements definition, including writing user stories that are easy for clients to understand and respond to such as Scope definition, Integration Design (jointly with other solution architects), Data Migration Planning

After the Design Phase is complete, will advise the project implementation team as needed, in these areas:

  • Detailed requirements gathering and user story creation, Development (declarative and code-based), Testing and UAT, Training and launch
  • Lead technical project teams, overseeing technical leads, and developers
  • Champion quality on projects, identifying and mitigating technical risk
  • Serve as a technical escalation point for clients to resolve any technical, project-related issues
  • Participate in conversations with the client regarding requested additional work for projects, assessing technical implications and impacts
  • Participate as needed in pre-sales efforts, assisting with constructing demonstration environments and supporting demo efforts

Skills & Experience

  • 8+ years' experience working in project delivery
  • Preferred Certifications (or equivalent experience)
    • Salesforce Certified Advanced Administrator
    • Salesforce Certified Application Architect
    • Salesforce Certified Platform Developer II
    • MuleSoft Certified Integration & API Associate
  • Knowledge of Healthcare, Life Sciences, Pharmaceutical industry a plus
  • Strong experience with data integration and data migration into Salesforce required. Experience with Mulesoft is a plus
  • Solution-oriented strategic thinker, with strong problem solving and program/project management skills
  • Agile, continuous improvement mindset, with a willingness to challenge the status quo
  • Willingness to both lead and execute in a fast-paced environment to match stakeholder expectations to urgently deliver exceptional results
  • Experience in remote collaboration with resources across cultures and time zones
  • Demonstrated success building effective relationships with a broad spectrum of stakeholders, including senior leaders and associates across different functions
  • Strong in verbal and written (including PowerPoint) communication to interact with multiple layers of business stakeholders. Fluency in English required
  • Expected travel: 15%



IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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