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BI Consultant

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Primary Location: Oeiras, Lisbon, Portugal Additonal Locations: Warsaw, Poland,POL Full time R1200068

Job description

Service Delivery BI Consultant – Data Management, Data-warehousing and Reporting solutions


Role Overview

This Data Management, Data-warehousing and Reporting Solutions Service Delivery Lead role is part of the Service Operations function in our global Technology Solutions organization, aiming to deliver innovative technology-based applications & services to our customers. This team focuses on ongoing service and deliveries, post solution implementation, within the pharmaceutical industry covering the IQVIA product portfolio related to performance reporting & analytics, data management and dashboard solutions (Business Intelligence). The team is the first contact for the client for any service and delivery related aspects including change requests and solution consulting. 


  • Provides client focused services based on the service levels and coordinates with business partners to ensure high quality deliveries are provided timely
  • Thrives in a fast-paced environment and able to match stakeholder expectations to deliver exceptional results
  • Ensures that the client's business need is fully understood and that the solution will meet the requirements, acting in the best mutual interests of the client and IQVIA
  • Maintains solutions that contain internal and external data sources and coordinates the necessary processes with cross-functional teams
  • Lead regular client service reviews and analysis of client requirements
  • Translates Client requirements into specifications and the related effort estimation including presales support for the business unit team
  • Leverages internal relationships as part of the overall delivery plan and value proposition, to build common view of issues in need of resolution, and gain consensus for how to address issues
  • Uses tracking mechanisms to assess progress against objectives, and is proactive in determining appropriate actions to resolve issues and communicate the status
  • Collaborate with our near/offshore teams

Skills & Experience

  • Experience working in the Business Intelligence sector (Data Management, Reporting solutions) and service management or business analyst roles (3-5 years)
  • Service management skills (ability to manage multiple client engagements, stakeholders, juggle priorities)
  • Is pragmatic, hands-on and able to autonomously analyze and find solutions to technical business issues
  • Experience to support complex enterprise architecture solutions
  • Advanced level of verbal and written communication skills in English
  • Problem-solving skills
  • Ability to empathize with client issues and challenges
  • Knowledge/ understanding/ exposure to Data-warehousing, ETL processes, modern Data visualization tools and platforms (e.g. SQL, Snowflake, MS SQL Server, Qlik, PowerBI, Tableau, Spotfire, Microstrategy)

Nice to Have

  • Project management methodologies
  • ITIL based service management
  • Technology-based service delivery or consulting environment
  • Technologies like mobile applications and cloud-based solutions
  • Knowledge of SaaS business model and end-to-end delivery model, new technologies (Big Data, Cloud Data-warehousing technologies, …)
  • Experience in global roles; understanding of cultural sensitivities and time zones required
  • Knowledge of Healthcare/Life Sciences Industry and corresponding data a strong plus

Learn more here:


At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at

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