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Social Media Manager (remote)

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Primary Location: Durham, North Carolina, United States Full time R1169857 Date Posted: 12/17/2020

Job description

We have an exciting opportunity to join IQVIA as a Social Media Manager
The IQVIA global marketing team is seeking a seasoned Social Media Manager to join our team. Our ideal candidate is passionate and experienced in setting and executing social media strategy and tactics for a Fortune 500 organization.  
The Social Media Manager role will support global, regional, and enterprise marketing and communication stakeholders. This role will be critical in setting the strategy and direction for IQVIA’s social media presence and in leading our Social Media Center of Excellence. 

As part of this role you will:
Develop and implement IQVIA’s social strategy with an up-to-date understanding of social best practices across the competitive landscape, ensuring alignment with broader marketing priorities, business goals, voice, and brand. Platforms may include but are not limited to LinkedIn, Twitter, Instagram, Facebook, and YouTube.

Update and optimize our company global social media accounts to increase the visibility of our social content.

Plan and share content in an engaging manner to connect with prospects, customers, colleagues, and influencers, including events live social media coverage across IQVIA’s global social channels. 
Collaborate with a cross-functional team of stakeholders across business units to ensure alignment on strategies, tactics, and outcomes.

Monitor brand across our IQVIA Global social media channels and web for complaints/potential crisis situations and escalate to Media Relations; HR; Legal; Ethics & Compliance; Data Privacy; or other appropriate teams through to resolution. 

Own all-employee Social Media Policy training and policies - including standard operating procedures and training resources.
Lead Social Media Center of Excellence as an advisor for global business units to research, demonstrate, and share social best practices for marketing, recruitment, crisis management, and social selling
Review business proposals and approve new IQVIA Social Media Channel requests 
Continuously improve social media tactics by capturing and analyzing social data to obtain key metrics, insights and best practices, and then act on the information.

Manage the optimization of social media management tool, including publishing, reporting, advertising, vendor management, listening, and day-to-day upkeep and maintenance.

Continuously improve social media activity by capturing and analyzing the appropriate trends, social data/metrics, insights and best practices, and then acting on the information.

Plan and delivery of community management strategies through social media. Respond to comments, messages, and queries in a timely manner.

Lead transition for all social accounts for mergers & acquisitions

Qualifications
• 7 years of experience in Web content management, corporate communication and/or marketing Req
• Effective time management skills and ability to manage competing priorities
• Strong communication, planning and organizational skills
• Ability to handle confidential information appropriately
• Knowledge of content management and rich media technologies
• Knowledge of and sensitivity to a variety of cultures

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At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.


IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

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