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OpenText Content Server Product Advisor (Remote/WFH)

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Primary Location: Durham, North Carolina, United States Additonal Locations: Boston, MA,USA; Cleveland, OH,USA; Durham, NC,USA; Halifax, NS,CAN; Kansas City, Missouri, United States,USA; Kirkland, QC,CAN; Montreal, Quebec, Canada,CAN; Morrisville, NC,USA; Wayne, PA,USA Full time R1300794

Job description

Job Summary

The Senior Product Support Tech Advisor (level 3 support) primary responsibilities will be but not limited to Guidance in Incident resolution , Root cause analysis , Identifying automation and monitoring opportunities, Deployment and release management. Drive continuous improvements and making sure SLA, Availability commitments are achieved.

Key Responsibilities:

Provide level 3 support for internal and external end users for Content Management application problems.
o Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems.
o Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups.
o Manage and support vendor contracts to established service level agreements.
o Work closely with customers to identify business requirements and opportunities in relation to IT systems and services.
o Communicate IT issues to business units at various levels of seniority.
o Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups.
o Coordinate validation activities related to the deployment of business applications.
o Produce and assist training and communication programs.
o Identify and assess technologies, skills, and resources required.
o Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.


•    Bachelor's Degree Required
•    Requires the application of expertise in professional area(s) to achieve results.
•    Required between 5+ years of relevant experience
•    Someone who has experience in Opentext Content management / Wingspan and Life Science & Pharma domain with experience in Document Management 
•    Very Strong Oracle Database skills 
•    Experience in Tomcat application server.
•    Strong ability to Troubleshoot integrated applications.  
•    Knowledge of GxP , IQ, OQ, PQ, ETMF
•    Good understanding of ITIL process I.e. Incident, Change, Release, Service fulfillment Management.
•    Strong trouble shooting skills and come up approaches for incident resolutions
•    Excellent communication skills
•    Ability to work on their own



IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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