Medical Information and Safety Operations Manager
Manage Safety staff responsible for Safety Operations processing in alignment with departmental and corporate standards. Contribute to Global initiatives. Work in close collaboration with SM and other relevant stakeholders supporting the achievement of local and global deliverables and metrics.
Contribute and assist in global initiatives e.g. Change Management, Subject Matter Expert Committees, SOP Review Committees, Retention, Engagement, training, and processes.
Develop and implement plans for measuring and improving employee engagement.
Maintain open and regular communication with direct reports to ensure a supportive working environment.
Contribute to, implement and support operational decisions as determined and instructed by senior management.
Manage Safety Operations staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work, performance appraisal and professional development guidance.
Rewarding and disciplining employees, addressing employee relations issues, resolving problems and absence management.
Management of project resource assignment and assistance in staff training.
Collaborate with other operations specialist’s managers to address problem areas, work scheduling for current and projected projects, staffing needs, equipment needs, and projected peak workloads, ensuring global consistency. Monitor, assess and report utilization of staff. Identify and implement solutions for poor utilization of staff, ensuring global consistency.
Lead and encourage direct reports in continuous improvement of department work processes, procedures and infrastructure.
Ensure timely movement of project work through the process steps, in accordance with governing SOPs, ICH/FDA regulations and guidelines, work instructions and client expectations.
Bachelor's degree in Life sciences, Health care or related field.
At least 5 years of relevant experience, inclusive of up to 4 years of PV experience and up to 3 years of Line management experience.
In-depth knowledge of Safety service lines and willingness to increase knowledge and develop new skills.
Proven Staff management skills, strong leadership, motivational and influencing skills.
Ability to work on multiple projects and manage competing priorities.
Effective mentoring and developed coaching skills.
Excellent presentation, report writing skills and customer focus skills.
Ability to achieve results through communication and facilitation in a matrix service delivery environment with shared accountabilities.
Sound judgment, decision-making and problem-solving skills.
Ability to establish and maintain effective working relationships with coworkers, managers and clients.
Understanding on basic Project Finance and ability to track and monitor project financials and budget.
Ability to independently engage customers on escalation and scope expansion.
Ability to achieve results through communication and facilitation in a matrix service delivery.
May require occasional travel.
Flexibility to operate in shifts.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
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