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Technical Support Team Leader

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Primary Location: Cairo, Egypt Full time R1234334

Job description

Responsibilities:

  • Lead and support a team of three agents
  • Act as point of contact between the team and the Project Lead
  • Produce monthly status reports
  • Responsible for a shift in the queue
  • Ensure that the team adheres to the set standard operating procedures
  • Communicate with the team regarding any new procedures or information and ensure they are adopted
  • Work on enhancing the team's call center skills

Requirements:

  • 2-3 years of experience in a call center (preferably technical support)
  • Above average – good English language skills
  • Above average - good Microsoft Office (mainly Excel) proficiency
  • Willing to work in shift rotations
  • Willing to sometimes work until 12 am (evening shift)- Main working hours will be from 2pm - 10pm
  • Active listener
  • Hard worker
  • Calm under pressure
  • Problem solver
  • Multi-tasker
  • Leadership skills

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

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