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Product Sppt Tech Advisor 2

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Primary Location: Bangalore, India Full time R1297868

Job description

2/Level 3 Support for multiple applications
• Work with development teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
• Interact with vendors, applications development teams to restore service and/or correct core problems. 
• Coordinate validation activities related to the deployment of business applications 
• Coordinate with internal and external service providers in incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups. 
• Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business. 
• Review System Manuals and other support documents for Production readiness
• Provide customers, staff or stakeholders with projects, systems or technical support in line with project plans or initiatives. Communicate IT issues to business units at various levels of seniority.
• Identify quality issues and support corrective action plans and preventive measures. Escalate risks / issues as appropriate.
• Create, maintain and review system or process documentation and guidelines with guidance.
• Maintain quality standards, may assist with trend analysis, RCA’s and track user requests for   enhancements. Track and provide data for project updates. Escalates as appropriate.
• Maintain compliance with eSOPs, training and keep current on knowledge and relevant initiatives.
• Provide support for internal and external end users on assigned systems / initiatives.
• Experience with Contract Research Organizations (CRO), Healthcare, or similar highly regulated environment.    
• Experience writing knowledge articles and conducting knowledge transfers to Tier 1/Tier 2 teams
• Experience working in a large Matrix Environment. Able to clearly communicate and work in tandem with multinational teams
• Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups. Provide internal/external customer facing support.

Skillsets
•    Knowledge of Cloud Technologies and Cloud Infrastructure
•    Good knowledge and hands-on experience on AWS and AWS/AZURE Kubernetes Docker Container based hosting
•    Experience of supporting and deploying iOS and Android Mobile Apps
•    Good hands-on experience and knowledge of Reactive.js, Node.js, MuleSoft, NoSQL DB (MongoDB)
•    Nice to have knowledge/experience of MuleSoft APIs, Java Programming, Mongo DB
•    Able to write basic SQL, and well understanding of Pl/SQL codes
•    Able to clearly communicate in English with users from a variety of cultural backgrounds.
•    Ability to assume ownership of an issue and act as an advocate for affected users
•    Solid technical background and experience and Possesses fine-tuned analytical skills
•    Relational database experience. Familiarity with Master Data Management concepts
•    Knowledge on Production Support Process. ITIL Certified. Exposure to Change/Problem Management.
•    Basic knowledge of SOPs, GCPs related regulatory requirements and systems or process          requirements.
•    Exemplary written/Verbal, computer literacy, organizational, communication and problem-solving skills
•    Ability to handle multiple priorities, tasks and meet deadlines. Good customer service skills
•    Self-motivated and able to work with limited supervision             
•    Exposure to tools like Service now/JIRA/Splunk/Spotfire preferable
•    Experience consuming data from data warehouses
•    Traditional oracle data warehouse
•    Experience with multiple source system data warehouse

        MINIMUM REQUIRED EDUCATION AND EXPERIENCE
•    Bachelor's degree or any equivalent degree. Bachelor’s degree, or educational equivalence,
•    Knowledge of Cloud Technologies and Cloud Infrastructure
•    Good knowledge and hands-on experience on AWS and AWS/AZURE Kubernetes Docker Container based hosting
•    Experience of supporting iOS and Android Mobile Apps
•    Good hands-on experience and knowledge of Reactive.js, Node.js, MuleSoft, NoSQL DB (MongoDB)
•    Nice to have knowledge/experience of Appian BPM, MuleSoft APIs, Java Programming, Mongo DB
•    Able to write basic SQL, and well understanding of Pl/SQL codes

        PHYSICAL REQUIREMENTS
•      Extensive use of telephone and face-to-face communication requiring accurate perception of speech
•      Extensive use of keyboard and mouse requiring repetitive motion of fingers and wrists
•      Regular sitting for extended periods of time

       ADDITIONAL REQUIREMENTS
•      Flexibility to work in Shifts and on-call weekend/deployment support (Must)

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

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