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Senior Principal, Customer Engagement

Location: Basel, Switzerland; Frankfurt am Main, Germany; London, United Kingdom; Milan, Italy; Paris, France

Build a rewarding career in life sciences consulting and forge your own path. Partner with collaborative teams and leaders across unique projects and geographies, delivering innovative solutions to the most complex healthcare problems along the way. Working at IQVIA means changing outcomes for patients one data set, product offering, and innovative solution at a time.

As a Consultant at IQVIA, you'll have the opportunity to grow your career and explore opportunities in brand and integrated research solutions, go-to-market strategy, commercial excellence, real world data, financial investor consulting, and more.

  • Full Time
  • Level: Entry-level, Mid-level, Senior-level
  • Travel: No

Success profile

What makes a Consultant at IQVIA successful? Check out the top traits we’re looking for and see if you have the right mix.

  • Achiever
  • Adaptable
  • Communicator
  • Strategic
  • Critical-thinker
  • Detail-oriented


I joined IQVIA after graduating from university and am grateful for the fantastic opportunities I’ve been able to pursue over the last four years. I’ve had the chance to work with inspiring managers who have supported me with both professional and personal development. I am thrilled to move forward in my career at IQVIA!

Arthur, Consultant, Financial Institutions

I simultaneously work on a number of customer-commissioned projects in multiple therapeutic areas using various primary research methodologies. This variety is what makes my role at IQVIA so interesting. It allows me to learn from my colleagues and customers alike and helps me to understand how the work we do supports the improvement of patient care.

Julia, Senior Consultant, Brand and Integrated Research Solutions

Working at IQVIA as a consultant has given me the opportunity to gain a broad range of skills and experience across multiple disease areas and at different stages of the product lifecycle. This has supported my career development and accelerated my growth. If you enjoy learning new things and working on global projects, you will definitely enjoy working at IQVIA.

Kevin, Consultant, Brand and Integrated Research Solutions

One of the things I like most about working at IQVIA is the supportive environment that helps you achieve your full potential.

Ana, Consultant, Financial Institutions

Working in healthcare consulting is inspiring! I am glad to be part of a close community that brings together diverse experiences and critical thinkers to help our customers move treatments forward that can change patients’ lives.

Jose, Principal, Consulting Services

What you
can expect

  • Professional Development

    Environments that advance your skillset

  • Growth Potential

    Clear pathways to success

  • Highly Specialized

    Work in distinctive areas of expertise

  • Innovative Projects

    Projects that solve complex problems in new ways

  • Collaboration

    Teams that work together to achieve one common goal

  • Best-in-class Training

    Programs to help build knowledge and gain skills

Senior Principal, Customer Engagement

Apply now
Location: Basel, Switzerland R1208376 Posted: 10/10/2021

Job description

(Senior) Principal Customer Engagement Consulting

This role can be based in London, Paris, Basel, Milan or Frankfurt

Position Purpose

Grow Customer Engagement and Technology revenue at pharma HQ accounts and selected large local affiliates in EMEA. Together with Key Account Managers and Technology Business Partners, help to establish IQVIA as the premium provider of choice for end-to-end Customer Engagement solutions, by selling and delivering consulting projects strengthening and enhancing our technology offering.


  • Lead the customer engagement consulting business across EMEA
  • Build and grow a consulting team to drive respective offering
  • Establish and constantly develop a clear customer engagement consulting offering
  • Primary focus of this role is to develop, sell and deliver consulting engagements in the area of customer engagement/ MCM
    • Identify and qualify opportunities
    • Form pursuit teams with the appropriate experts (also from the broader IQVIA organization if needed)
    • Drive development and presentation of proposals
    • Develop and negotiate contracts with all relevant stakeholders and close the deal
  • This includes hands-on preparation of client discussion papers and proposals
  • Build close client relationships from operational to senior mgmt. level
  • Ensure delivery excellence through solid planning and staffing as well as overall guidance of the IQVIA teams and oversee the engagement in a Principal-in-Charge (PIC) role with full responsibility vis-à-vis the client for quality, time and budget
  • Liaise with the global IQVIA network to drive large client engagements during pre-sales, sales and delivery phases
  • Drive innovation for the broader Technology community drawing from own sales and delivery work, and play an active role in knowledge sharing

Reporting and Scope

  • Principal or Sr. Principal role – comparable to 1st or 2nd partner level in typical consulting company -, depending on prior experience
  • Reports to Head of Technology Consulting EMEA located in Basel, Switzerland
  • Annual sales goal: to be discussed, depending on agreed BD focus across offering & clients

Required Education and Experience

  • University degree in business administration, economics, medicine, sciences, or comparable
  • 8+ years’ experience at top consulting & services company, either general strategy or specialized in customer engagement/ multi-channel services
  • Hands on experience in international customer engagement/ MCM definition programs in Life Science. This should include
    • Customer Engagement Strategy definition
    • Definition of new target operating models
    • MCM process definitions
    • Segmentation and Targeting in MCM environments
    • Setting up new (digital) communication channels
    • Regional/ Local implementation of new models
    • Etc.
  • Sound expertise in client delivery, project management and BD
  • Several years of project experience with pharma and other healthcare industries
    (sound knowledge of the pharma industry and its core processes is a must)
  • Prior direct pharma industry experience welcome

Additional Requirements

  • Entrepreneurial attitude, driver, willingness to take risks with strong hunting skills, but also long-term strategic thinking regarding development of an account
  • Hands-on, with strong issue-based consulting and conceptual skills and an ambition for innovation
  • Excellent listening and communication skills
  • Ability to work collaboratively across complex networks, internally and at the client, and to influence organizations


At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at

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