Discover a career with greater purpose

Join IQVIA™ – The Human Data Science Company™

At IQVIA, we harness the power of data and science to help healthcare clients find innovative solutions for their patients. Formed through the merger of IMS Health, Quintiles, and Innovex, we offer a broad range of solutions that leverage advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.

Position: Senior Lead Client Service Representative

Location: İstanbul Office

Why Join Us?

• Impactful Work: Help shape the future of healthcare by ensuring clients get the most value from our products and services.
• Innovative Environment: Work with cutting-edge technology and analytics to solve real-world healthcare challenges.
• Collaborative Culture: Be part of a team that values collaboration, creativity, and continuous learning.

Your Role:

As a Client Service Team Member, you will:

• Build Relationships: Assist in establishing and maintaining effective business relationships with clients, acting as their day-to-day contact.
• Ensure Quality: Verify that product deliverables meet customer specifications, including timeliness and quality.
• Drive Value: Partner with account managers and clients to maximize the usage of IQVIA deliverables and identify new revenue opportunities.
• Communicate Effectively: Maintain internal communications with sales and client service support teams.
• Monitor Performance: Ensure client obligations are met and service agreements are upheld.
• Provide Insights: Research and analyze client needs, requiring an in-depth understanding of their business line and market.
• Train and Represent: Conduct training sessions for clients and employees and represent IQVIA at client sites and external projects.

What We’re Looking For:

• Educational Background: Bachelor’s Degree in relevant sciences (Math, Pharmacy, Statistics, Engineering, Business Administration).
• +5 years of experience
• Industry Knowledge: Familiarity with IQVIA products and the pharmaceutical industry is preferred.
• Technical Skills: Proficiency in Microsoft Office, SQL, Access, and Salesforce (preferred).
• Communication Skills: Strong written and oral communication abilities.
• Service excellence and Client satisfaction experience
• Project management experience
• Problem-Solving: Demonstrated analytical and project management skills.
• Customer Service: Strong ability to develop and maintain relationships in a diverse business environment.
• Flexibility: Willingness to travel to client sites and IQVIA offices as needed.

Why IQVIA?

At IQVIA, we push the boundaries of human and data science to make the biggest impact possible – helping our customers create a healthier world. Our 70,000+ employees around the globe bring their insight, curiosity, and intellectual courage to every step of the way.

Ready to make a difference? Learn more and apply at jobs.iqvia.com.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com