Discover a career with greater purpose

IQVIA is a leading global information and technology services company providing Clients in the Healthcare industry with end-to-end solutions to measure and improve their performance.

The company’s over 90,000 employees blend global consistency and local market knowledge across 100 countries to help Clients run their operations more efficiently.

Customers include pharmaceutical, consumer health and medical device manufacturers and distributors, providers, payers, government agencies, policymakers, researchers and the financial community.

IQVIA Greece is currently looking for a Production Analyst.

The resource, reporting to Associate Production Manager, will be involved in monitoring activities and supporting of the production job flow in a multi-platform environment working with IQVIA datasets.

Essential Functions:

• Monitors the production environment using established tools.

• Responds to job failures/issues and correct problems/issues when possible according to established procedures.

• Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.

• Takes appropriate action to ensure that processes are completed according to the schedule provided.

• Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.

• Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.

• Informs relevant production and user areas of outstanding issues that require further follow-up.

• Provides appropriate turnover of activities and environment to the next shift.

• Provides shift status to supervisor detailing issues requiring attention.

• Provides training to new/junior analysts as required.

• Acts as a product-specific or procedural subject matter expert for other analysts in the absence of Scheduling and/or supervisor.

• May support the day to day activities of off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements

• May support client facing teams, business line initiatives or 3rd parties

• May provide input for new system development, including requirement gathering, UAT and implementation.

QUALIFICATIONS

• Bachelor's Degree.

• One (1) year of experience in similar environment.

• Strong job control language skills or distributed platform operating and pc operating systems skills such as SQL and Python.

• Proficiency in scheduling software packages as used by IQVIA and problem management tools.

• Thorough knowledge of the production environments.

• Thorough understanding of production environment requirements and IQVIA products.

• Analytical/problem solving skills.

• Great communication skills with a customer service focused approach

LOCATION: Athens/Hybrid formula

Reporting Manager: Assoc. Production Manager

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com