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Technical Customer Support - German Speaker

Portugal, Homebased

We are looking for a Technical Customer Support - German Speaker, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation.

If you want to play a key role in a multicultural, dynamic and committed fun team this could be the role for you!

Our ideal candidate: Skills & other requirements

• At least with 2 years of call centre experience.
• German Speaker/ High English Level.
• Helpdesk / Technical Support background is required.
• Amenable in shifting schedules.
• Understands his / her key performance indicators.
• Understand the relationship of work quality and how it impacts efficiency.
• Had a good stint in the from previous organizations – not a call centre hopper.
• Ability to work with other team members.
• Someone who understands technical troubleshooting (eg: Active Directory, LAN, Sound Card, Routers, etc.).
• Someone who has strong logic formulation or thought process.
• Ability to learn quickly
• Strong communication Skills 
• Team player
• Thinking out loud.

Are you interested or do you know the ideal candidate?

• Before applying you must inform your Manager
• Mandatory at least 12 months of service with the Company before applying for any internal vacancy.
• Please note is necessary that your application is registered in our Talent Network to process your candidacy

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com