Discover a career with greater purpose

Use your scientific and foreign language expertise to join the world’s leading comprehensive pharmaceutical safety services organization at on a fast-growing team performing medical information call center services. Apply your knowledge and expertise, including complex decision making, to review, assess and process safety and product quality information. Be a part of a global team to help ensure the safety profiles of products marketed around the world with development opportunities to ultimately provide oversight on projects and teams.

RESPONSIBILITIES

• Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required. This does NOT include commercial sales support.

• Receive, triage, review and process Lifecycle safety operational data. Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.

• Receive and document incoming telephone calls or emails from investigative sites or other sources reporting safety data.

• Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff.

• Establish and maintain effective team project service operations communications

• Liaise with Project Manager by proactively identifying issues and proposing solutions

• Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Life sciences and/or health knowledge with analytical skills.

• Excellent written and verbal skills in English and French

• Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.

• Excellent attention to detail and accuracy maintaining consistently high-quality standards.

• Excellent organizational skills and time management skills.

• Ability to establish and maintain effective working relationships with coworkers, managers and clients.

• Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree in a Life Science is required. Experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) is an asset.

• Fluency in English (min. C1 level) and French (min. C2 level or native).

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com