Discover a career with greater purpose

Our vision is to be the preferred partner - “from molecule to market” - for major life science and pharma companies.

In order to realize our vision we are looking for a Client Services Representative/Data Anayst, who will be responsible for managing Client Service activities, turning our unparalleled big data into meaningful services for our Clients.

He/She will be managing day-by-day operations to ensure our delivery is best-in class for quality and value for our clients. Under broad guidance, ensures Clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad Client or offering focused.

Essential Functions:
• Ensures fulfillment of contract specifications and ad-hoc Client requests to build Client satisfaction, under supervision.
• Assists team members to build, establish and maintain effective business relationships with Clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
• Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
• Partners with the Account Manager and Clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing Clients.
• Maintains effective internal communications with sales and Client service support to keep all apprised on activities with the Client.
• Monitors performance against existing service agreements and ensures Client’s obligations are met.
• Researches, analyzes and responds to Client that require an in-depth understanding of the Client, specific business line, and/or therapeutic market.
• May conduct product/services and process training for Clients and other employees.
• May conduct service meetings at Client sites.
• Represents IQVIA on external Client projects.

Qualifications:
• Bachelor's Degree
• One year of related work experience
• Broad knowledge of the concepts, practices and procedures of the Client Service representative field
• Broad knowledge of IQVIA products and the Pharmaceutical industry
• Meeting facilitation, presentation and training experience
• Proficiency in PC applications and environments, such as Excel, PowerPoint, MS SQL, Azure Cloud
• Ability to communicate effectively with various levels in the organization (written and oral, in Greek and English)

• Processing of large transactional databases
• Demonstrated problem solving, analytical and strong customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business environment
• Ability to travel to Clients and IQVIA offices as appropriate

Reporting line: Mgr, Production & Client Services Manager

Location: Athens, Greece, Hybrid Formula

Candidates are kindly requested to submit their CV in English.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com