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Data Quality Officer

Quality Health, an IQVIA business

Chesterfield, United Kingdom (Hybrid)

We are seeking an ideal candidate who excels both as a team player and an independent worker. This role requires a proactive individual capable of prioritizing heavy workloads with initiative. Precision and attention to detail are crucial, as the candidate must systematically identify and resolve anomalies and data errors.

Strong verbal and written communication skills are essential, along with the ability to understand and assist clients with their data needs. A high level of IT literacy is required, particularly in using spreadsheets like MS Excel for data manipulation, formatting, and analysis. Experience with other Microsoft products, especially Word, is also necessary.

The candidate should be ready to contribute to various tasks as needed. Comprehensive training will be provided for all aspects of the role.

To assist with the processing of incoming data including:

• Undertaking integrity checks on incoming data to ensuring it meets the criteria set for the relevant survey.
• Providing a comprehensive level of support, advice, and guidance to clients on all aspects of the survey programme and the prescribed protocols for drawing of the sample.
• Use and development of macro code to assist with the data integrity checking process.
• Liaising with clients both verbally and in writing to facilitate resolution of data/sampling errors.
• Preparing data in the required format for send out.
• Tracking and recording survey send out activity.
• Monitoring response rates, flagging peculiarities and deciding appropriate solution or escalation.
• Initiating reminder letters to non-respondents.
• Storing personal data in a secure manner and ensuring its destruction at the appropriate time.
• Assisting with outgoing data verification and integrity checks.
• Preparing, formatting, and editing data breakdown reports for clients.
• Amending and amalgamating data sets if required.
• To assist with all other parts of the survey process as required.
• Collaboration with all departments within the company to achieve high levels of accuracy and the smooth running of survey mailings.
• Utilize Bespoke database to receive files and create workflows.

Skills and experience needed.

• IT literacy, in particular a good understanding of MS Excel and Word, along with a desire to learn the technical aspects of the role.
• Excellent communication skills.
• Good Time Management and must be able to work to tight deadlines.
• Must be able to multi-task and have good organisational skills.

The Team

Quality Health, an IQVIA business, has been using a range of methodologies and technologies to measure and interpret patient, staff, and service user experience for over 35 years. Our clients span local and internally in sectors from local and national NHS organisations, private Healthcare providers, voluntary organisation social care organisations and other public sector clients.

Quality Health designs and delivers a wide range of innovative technology-enabled data collection.

The Insight and Feedback Teamwork with Health and Social Care Providers and other organisations to carry out surveys of their patients, service users and staff to gather feedback on their experiences of being treated at or working for the organisation.

The Data Team provide an important service ahead of the survey mailout process to ensure that survey mailout data is received from the supplying organisation; is quality checked, corrected, and validated against specific sampling criteria and approved for mail out.   This is an essential function to ensure that survey invitations are sent to the correct participants within the required timescales.

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com