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Job Overview

The Global Events Coordinator is responsible for delivering high-quality experiences through the production of webinars. They will be responsible for all aspects of a webinar experience including setting up webinars, resolving technical and comms/connectivity issues, providing live support for participants and facilitators during webinars, and ensuring a positive and engaging webinar environment.

Role Responsibilities

• Building ON24 webinars for multiple business stakeholders.
• Managing and overseeing / producing webinars for stakeholders when required.
• Give recommendations on updates and developments of webinar environments.
• Set-up automated emails for participants.
• Technical support (platform management and troubleshooting) for rehearsal and live sessions
• Assist with responding to participant emails during meeting
• Assist with tracking demand, data gathering, reporting and other analytics
• Maintain and respond to customer queries, interface bugs, usability issues, and other problems.
• Work with our own IT and ON24 to resolve any technical issues
• Pull and sharing of meeting data for post event report (attendance, Q&A and polling results)
• Support and produce webinars across international time zones
• Managing team mailboxes
• Booking project calls, taking call notes, and circulating in a timely manner

Qualifications

• High School Diploma or equivalent minimum education
• Degree in Events, IT or Business Admin would be advantageous, but not essential
• 3+ years' related experience in webinar technology

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com