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Under close guidance or supervision, responsible for the coordination of inbound receipt, conversion, or shipment of media.

Essential Functions

• Guides the daily activity of junior-level production analysts to meet productivity and quality targets of the assigned area.
• Trains junior personnel in the processes and procedures of the specific area.
• Performs quality checks of materials produced on a regular basis.
• Communicates issues through the problem management system.
• Communicates actively with other departments to inform of status or to resolve problems.
• Reviews and revises standard operating procedures for assigned area as necessary.
• Acts as subject matter expert in the assigned area’s tools and procedures and trains junior analysts on those tools and procedures.

Qualifications

•  Bachelor’s degree in Information Technology or has a medical background (i.e. Nurse or Pharmacist)
• Proficient in Microsoft applications (i.e. Excel, Word, Access, PowerPoint, etc.)
• Demonstrate strong problem solving and business analytical skills
• Knowledgeable in SQL simple to complex queries
• Willing to work mid-shift
• Ability to process large amounts of data to isolate issue in question. 
• Demonstrate strong understanding of complex concepts and processes. 
• Excellent written and oral communication skills. 
• Ability to communicate effectively with various levels of the organization.
• Experience using mainframe tools such Access, and SQL is a plus but not necessary.
• Willing to work mid-shift