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As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is acting as the biopharma's sales force to physicians or providing nurses to educate patients and prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

We are excited to announce that we are looking for a District Manager, Patient Services to join our team of over 10,000 global field personnel supporting our pharmaceutical and biotech clients.

The District Manager, Patient Services is primarily responsible for providing leadership through guidance, motivation, coaching, skill development, medical knowledge, performance management, and administrative support. He or She creates, implements, and communicates operational vision for the assigned team and monitors progress towards agreed upon IQVIA and client performance expectations. The District Manager must maintain a diverse and motivated team using the employee relations policies. Maintain fiscal responsibility of the IQVIA team and complete each year within assigned budget. The District Manager, Patient Services must reside within the covered geography of their assigned team.

District Manager Responsibilities include:

• Recruit, interview, and recommend Patient Ambassadors
• Be responsible for 180 day and annual performance review, resolving personnel issues, discipline, and termination of Patient Ambassadors
• Communicate with client project manager on regular and timely basis
• Acts as the primary link between client and IQVIA for all operational and Human Resources needs
• Ride along on field visits with Patient Ambassadors to assess and monitor field activity and work schedules; monitor and manage field reporting; and implement performance or disciplinary plans
• Prepare monthly individual and project summary reports for client
• Assist with the planning and delivery of training and client periodic meetings
• Review and approve expense reports; monitor compliance with client expense policies as required by this Work Order.
• Monitors compliance with Promotional Program, and proper use of promotional materials and promotional expense budgets.
• Monitors timekeeping and attendance for IQVIA force
• Fully comply with all applicable state and federal laws and guidelines, including, without limitation, those laws relating to interactions with healthcare providers, with the PhRMA code for interactions with healthcare providers, and relevant guidelines.

Minimum Requirements:

• Bachelor’s degree preferred.
• BSN and/or RN licensure required.
• Current nursing license in good standing
• Valid driver’s license required.
• 5 + years clinical experience in healthcare to include hospital, home health, pharmaceutical or biotech
• Nurse educator experience preferred.
• 1st line manager supervisory experience preferred.
• Marketing and/or training experience preferred.
• Direct interaction with patient and support for persistence and compliance
• Knowledge of clinical data and pharmacology
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines
• Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills – with demonstrated effectiveness to work cross-functional and independently
• Demonstrated ability to develop and execute plans in an independent environment
• Demonstrated ability to take initiative and vision
• Demonstrated ability to effectively build positive internal and external relationships
• Demonstrated ability to be adaptable to changing work environments and responsibilities
• Demonstrated ability to work in office and remote setting
• Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology
• Flexibility to work weekends and evenings as required

Work Environment

This position will take place primarily in an office setting in the Raleigh area, NC

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $125,000 - $135,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.