Descubre una carrera profesional con un gran propósito

About us:

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative, and client focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing, and product managers, and more.  The key to our success is our people, whose experience, talent, commitment, and diversity set the standard for the health information industry.

Job Overview:
Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. Responsible for quality and service to client, ensuring client obtains maximum value from products and services.

Essential Functions:

• Manages a staff of client service professionals, providing direction, guidance, and developmental opportunities.
• Partners with clients to derive optimal value from IQVIA services, ensuring a seamless flow of client requirements through the delivery services process.
• Serves as project leader between the client and IQVIA – translates client needs into action plans with the internal service team (i.e. determines responsibilities and timeframes and negotiates resources with internal departments).
• Creates, maintains, and monitors the client service agreement across business lines, ensuring consistency in service.
• Performs full assessments of client needs on a regular basis.
• Provides in-depth training in IQVIA databases, products, and service requirements (e.g. report-input deadlines) as needed.
• Partners with account management to price products.
• May provide input into local client service strategy.

Qualifications:

• Bachelor's degree required.
• Five (5) or more years of relevant work experience required.
• Two (2) or more years of experience as an IQVIA Client Service Representative preferred.
• Pharmaceutical or life science industry experience strongly preferred.
• Experience developing and delivering training to clients preferred.
• One (1) or more years of experience using IQVIA data and products strongly preferred.
• Proficient in PC applications.
• Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data)
• Change management/process analysis skills.
• Strong communication skills, including ability to train, present and deal tactfully with clients.
• Project management experience in overseeing or contributing in difficult, multi-discipline projects.
• Managerial skills, including a strong focus on team building are required.
• Knowledge of IQVIA databases and report creation process strongly preferred.
• Accredited in Company service certification program preferred.
• Local to IQVIA office in NY/NJ/PA for hybrid work schedule preferred.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $82,200.00 - $150,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.