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Vendor management oversight of: access management activities, configuration changes along with corresponding documentation, change controls, and incident ticket requests that the Vendor is performing on behalf of Argus Operations; • Review, analyzes and approves request for new user access to Argus and/or requests to delete access right before forwarding to Vendor for execution, performs QC on finished action; • Reviews, analyzes and approves configuration requests (code lists, partners, studies, reporting destination, reporting rules, and change controls) before forwarding to the vendor for requested configuration changes; • Performs documented quality checks on finished configuration changes and related documentation prior to putting into production followed by communicating change to the requestor; • Incident ticket management oversight of Vendor; • Manages generic mailbox and triages as appropriate; • Runs and monitors QC queries; • User Project Leader for change controls and other Argus Operations related projects; • Maintenance and oversight of Quality Documentation; • Responsible for troubleshooting system issues as they arise and works closely with ITS departments to ensure rapid resolution of the problem; • Manages twice yearly INN (performs review of country INN registration, licenses using Customer GxP Share Point tool; oversees the work that is delegated to vendor; • Participates in and/or facilitates the activation of a companywide BCP (business continuity plan) in case of system and/or application failure; supporting and activating the backup plan and/or system resolution; • SME for internal / partner audits and inspections

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com