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Medical Information Case Processor responsibilities include receiving and documenting incoming telephone calls, faxes or emails from investigative sites or other sources reporting Lifecycle Safety Data.

Responsibilities also include:

• Quality control
• Call backs

• Medical Information Case processor responsibilities include receiving and documenting incoming calls, chats, faxes and emails from external customers such as  patients and/or healthcare providers) and responding to their enquiries about products. Summarizing these reports based on information identified as vital to the project
• Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products
• Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission and results – this will include medical terminology, writing narratives, generating case queries.
• Clarify, investigate and capture adverse event and product quality information

Qualifications

• Bachelor’s Degree in Pharmacy, Nursing or equivalent Scientific or healthcare discipline or allied life sciences.
• Background in Pharmacy with 2-3 years of experience in Medical Information/Hospitals/Pharma.
• Working knowledge of applicable Safety Databases and any other internal/Client applications.
• Knowledge of applicable global, regional, local clinical research regulatory requirements
• Bilingual in English and Korean
• Flexibility to operate in shifts and holiday coverage.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com