Job Description

Customer Service Specialist - Dutch / Flemish speaker (Spain Remote)

Madrid, Espagne R1418079

Madrid, Espagne

Description du poste

Join us on our exciting journey!

Position Purpose:

We are recruiting an awesome team of Dutch/Flemish language speakers to join us at our Madrid Production Hub office! Diversity is our way of life!

Your primary focus will be to be responsible for building up and maintaining updated data of Healthcare Professionals in order to offer support to our customers and ensuring that any change is correctly verified through different channels according to our business rules.

If you want to play a key role in a diverse, dynamic and committed fun team this could be the role for you!

What to expect:

Perform verifications via telephone and email with healthcare professionals.
Research all available sources of information to accurately fulfill the verification.
Perform match activities comparing new data against our existing database.
Review institutional structures to keep them up to date and research official sources to find new structural changes.
Proactively alert the manager on any issue or deviation in the standard procedure.

Our ideal candidate: Skills & other requirements

Dutch/ Flemish native speaker is required.
Excellent attention to detail and organizational skills as well as keeping to tight deadlines.
Excellent and professional communication skills (telephone and email).
Experience working for multi-national corporations is an advantage.
Practical experience maintaining & updating databases is an advantage.
Great attention to detail, accuracy and strong team work skills are mandatory.
Further tasks would be documentation, mailings, troubleshooting and in some cases translations of text passages.

We invite you to join IQVIA™

Recognized by Great Place to Work as the third best company to work for in Spain (March 2020).
FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January 2020).
Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO).
Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year.
A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
IQVIA™ named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.“

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and whatever your career goals, we are here to ensure you get there!

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.

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