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Key Account Manager

London, UK (Hybrid)

This is a role will be in our Global Perspectives team and designed to work with clients on a daily basis. You will conduct feasibility assessments for client requests before providing a full proposal. Your role will involve managing key clients, developing proposals and contracting new projects.

Global Perspectives is an exciting team within IQVIA that provides patient recruitment services for non-interventional and commercial/market research studies to clients globally. The post holder would be part of an EMEA Regional Team, with the delivery team based largely in Spain. The postholder could be based anywhere within EMEA, with some travel expected as part of the role.

Core activities of the role include:

• Key Account management

  • Manage existing key accounts, maintaining and driving growth in proposal requests and sales

  • Develop a strategic account planning process for current accounts

  • Design key performance metrics for current accounts, review on a regular basis and support for the team in developing action plans

  • Coordinate with internal teams to gather information to support proposals

  • Ensure completion of sales administrative tasks including project contracting

• New account development, expected to focus on Clinical Research Outsourcing customer segment offering Real World and Market Research solutions to pharma cos

  • Identification of potential new accounts for the Global Perspectives patient recruitment offering, determine the client need and how our solution may meet those needs

  • Develop and share collateral relating to our patient recruitment offering

  • Determine competitive positioning of the offer

  • Secure new requests which convert into sales and expand the footprint of the business

• Marketing and thought leadership

  • Identify key conferences to attend to increase visibility of the offer

  • Ensure the team attending conferences has the right training on the patient recruitment offering to talk to potential clients in a compelling manner

  • Network at conferences to extend awareness

This is an exciting opportunity to develop and extend the IQVIA Global Perspectives offer with potential clients. It is anticipated that this will be a highly diverse client base, but focused on CROs, consultancies and academic institutions. The success of the postholder will be measured on the volume of requests and sales from current and new clients for our offering

Experience required:

• Bachelor’s degree or equivalent

• Minimum of 5 years working experience in a client servicing or account management role

• Extensive experience in a commercial sales environment, demonstrated through meeting key metrics and achievement of high annual sales volumes

• Good marketing skills and ability to verbalise clear and concise positioning of offer

• Demonstrated strong analytical/problem solving and organization skills

• Self-learner with a quick learning aptitude and can work independently.

• Experience working in a fast paced environment with high turnover of proposals and projects

• Excellent networker, strong interpersonal skills and ability to build relationships with internal leaders and external clients

• Passion for bringing the Patient Voice into scientific and commercial decision making for pharma companies

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com