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Job Overview

Under broad guidance, configures more complex client reports from standard IQVIA systems.

Essential Functions

• Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.

• Receives and documents requests from clients for new, custom reports using IQVIA data.  Or, accesses information on file regarding “standing”, contractual orders for custom or syndicated reports to be generated monthly, quarterly, yearly, etc. for IQVIA clients.

• Defines the elements of the reports and validates that the client’s needs match the data content instructions.

• Identifies the products that the client would like to see in the report.

• Enters all specifications identified for market definitions, data content, and report layout into the report generation system.

• Ensures accuracy of own and others’ work

• Answers questions from less experienced colleagues.

• Acts SME to support an off-shore production hub and may advise on the scheduling of day to day activities to ensure high quality, accurate and timely deliverables which meet requirements.

• May directly manage 1 or 2 employees

• May provide direct support to client facing teams or 3rd parties.

• Serves as an escalation point for resolving exceptions and complex queries

• Supports the business/department in development and implementation of new systems and offerings

• Performs ongoing analysis and evaluation of existing processes with the objective of providing continuous improvements.

• Provide software trainings to clients.

Qualifications

• Bachelor/Master Degree

• Two (2) years work experience including experience in client report specification.

• Strong PC literacy skills, including Word, Excel and Access, with an understanding of relational databases.

• Ability to carry out moderate analysis and information gathering to resolve problems on non-routine matters.

• General knowledge of company products, pharmaceutical industry or field specific to a major function.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com