Senior/ Client Services Representative (R1116269) in Petaling Jaya, MY at IQVIA™

发布日期: 4/3/2020



IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Essential Functions:

  • Ensures fulfillment of contract specifications or possibly ad-hoc requests of the customers to build client satisfaction.
  • Builds, establishes and maintains effective business relationships with clients to proactively support their needs as their day-to-day contact.
  • Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
  • Monitors performance against existing service agreements and ensures client’s obligations are met.
  • Researches, analyzes and responds to client inquiries that may be very complex and non-routine.
  • Conducts product/services and process training for clients and other employees.
  • Conducts service meetings at client sites. May partner with the account manager to identify client business issues and provide solutions.
  • May represent IQVIA on external client projects.


  • Bachelors Degree
  • Working knowledge of the concepts, practices and procedures of the Client Service Representative field

  • Expert knowledge of IQVIA  products

  • Pharmaceutical experience will be preferred
  • Meeting facilitation, presentation and training experience
  • Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
  • Good business acumen
  • Demonstrated problem solving, analytical and expert customer service skills
  • Demonstrated ability to develop and maintain relationships in a diverse business environment and to understand complex concepts and processes quickly

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1116269