Market Research Analyst (R1054839) in Horsham, PA at IQVIA™

发布日期: 10/3/2019


  • 员工类型:
  • 地点:
    Horsham, PA
  • 职位类型:
  • 经验:
    Not Specified
  • 发布日期:
  • Job ID:


Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.

Principal Accountabilities:
Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision. Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service. Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality. Partners with the account manager and clients to derive optimum value from IMS products and services by explaining and expanding the usage of current IMS deliverables and identifying revenue opportunities within existing clients. Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client. Monitors performance against existing service agreements and ensures client’s obligations are met. Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market. May conduct product/services and process training for clients and other employees. May conduct service meetings at client sites. Represents IMS on external client projects. May mentor and lead other client service reps and represent the manager in their absence.

Minimum Education, Experience, & Specialized Knowledge Required:
Bachelor’s degree or equivalent and a minimum of four (4) years of related work experience with one (1) to two (2) years experience as an IMS Client Service Representative required. Accreditation preferred in multiple business lines of IMS service certification program. Broad knowledge of the concepts, practices and procedures of the client service representative field. Broad knowledge of IMS products and the Pharmaceutical industry. Meeting facilitation, presentation and training experience preferred. Proficiency in PC applications, such as Excel.

Organization Reporting and Scope:
Typically reports to: Mgr, Client Service
Management scope (number of full-time employees): N/A
Annual revenue scope (If applicable) $M:

Additional Requirements:
Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases. Demonstrated problem solving, analytical and strong customer service skills. Demonstrated ability to develop and maintain relationships in a diverse business environment. Ability to travel to clients and IMS offices as appropriate.


IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1054839