HR Specialist (R1056959) in Bratislava, Slovakia at IQVIA™

发布日期: 10/25/2019

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职位描述

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

RESPONSIBILITIES

  • Execute customer service activities according to SLAs including but not limited to the following, answer and respond to all inquiries (phone, email, fax, mail) into the HR PSC. Log all calls, requests and transactions into the case management system. Provide information and resolve any issue pertaining to these calls in a timely courteous and professional manner. Follow appropriate escalation protocols as required.
  • Complete data maintenance and audit activities according to Service Level Agreements as related to data input to PeopleSoft HR, Human Resource Administration and Case Monitoring Systems.
  • Complete Hire/Onboarding Activities for employees.
  • Process data corrections into PeopleSoft HR.
  • File appropriate documents in personnel folders in accordance with SOPs. Track and follow up on missing forms required for personnel file.
  • Participate in project activities as assigned by management. Participation may include accountability for completion of tasks or acting as lead for small scale project activities.
  • Act as primary point of contact/lead for routine administrative tasks as assigned by supervisor.
  • Establish and maintain strong customer rapport with client groups
  • Assist in the update of documentation of PSC policies/procedures based on frequently asked questions or revised policies/procedures.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Skill in use of applicable computer applications
  • Intermediate skill level in use of Microsoft Office applications (Excel, PowerPoint, Word)
  • fluent in English
  • additional language (French, Spanish, Italian, German) is advantage
  • Excellent verbal and written communication skills with emphasis on customer service
  • Strong analytical skills
  • Strong organizational and administrative skills with strong attention to detail
  • Knowledge of applicable company HR policies, administrative processes, systems and forms is advantage
  • Ability to take direction within a team setting and complete team related work
  • Ability to handle several projects simultaneously, either individually or in a team setting
  • Ability to work well independently and within a team environment.
  • Ability to prioritze and handle a high workload.
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients
  • MINIMUM REQUIRED EDUCATION AND EXPERIENCE
  • Associate's degree or educational equivalent, 1 year experience HR or Customer Service (from SSC) experience; or equivalent combination of education, training and experience

Min. basic salary 1,300 EUR gross / monthly BASED ON EXPERIENCE

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.



Job ID: R1056959

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