Client Services Analyst (R1076900) in Singapore, SG at IQVIA™

发布日期: 8/22/2019

职位快速浏览

  • 员工类型:
    Full-Time
  • 地点:
    Singapore, SG
  • 职位类型:
  • 经验:
    Not Specified
  • 发布日期:
    8/22/2019
  • Job ID:
    R1076900

职位描述

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

The Opportunity

IQVIA is currently recruiting for a Client Services Analyst in Singapore. The successful candidate will service as clients' day-to-day contact on IQVIA products and services, predominantly Information and Analytics as well as other offerings from IQVIA.

Job Responsibilities

  • Services as clients' day-to-day contact on IQVIA products and services, predominantly Information and Analytics (National Sales Audit data) and other defined offerings from on IQVIA
  • Support client queries, maintain logs and ensure follow through. Monitor Queries Management System and work towards process improvement and defined KPI
  • Ensure accurate and timely communication of support issues to relevant departments within the support cycle
  • Build effective business relationships with clients and developed an understanding of clients' potential business needs
  • Provide an analytical support and information gathering to help clients around existing subscriptions and to help transform these data into information relevant to the client's business needs
  • Provides client trainings on IQVIA services.
  • Develops skills in insights gathering which will be beneficial to the research analysis.
  • Provides support to other team members in presentations and meetings or client interface.

Requirements

  • Bachelor's degree, majors in analytics and/or Quantitative Science will be advantageous
  • Demonstrate problem solving, strong customer service skills and has an eye for detail
  • Knowledge of database principles, design and implementation; an added advantage
  • Client service experience, preferably in market research, would be an advantage
  • Knowledge of Healthcare/Consumer Healthcare/FMCG industry would be an advantage
  • Strong command of English
  • Proficiency in PC applications, Excel and PowerPoint

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.



Job ID: R1076900