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Senior Product Training Instructor

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Primary Location: Warsaw, Poland Additonal Locations: Budapest, Hungary,HUN; Madrid, Spain,ESP; Milan, Italy,ITA; Modena, Italy,ITA; Oeiras, Portugal,PRT; Rome, Italy,ITA Full time R1251482

Job description

Our Global training team has a direct impact on our employees, our partners, our customers, and the business by providing product, business process, general technology education, and (limited) skills training for audiences around the globe, such as but not limited to: Sales, Delivery, Partners, Client End-Users.

Role Overview

Training Instruction consists of delivering all live (Instructor Led Training, Virtual Training) training courses to audiences around the world using the course materials developed by our Instructional Design team.

As a Training Instructor on our team, you will be aligned to a particular set of audiences and product offerings and may flex to support training demand in other areas as well.

Responsibilities

  • Deliver an engaging learning experience (Instructor-Led classroom training sessions or Virtual trainings) to drive increased knowledge and stronger application of concepts across all audiences and product offerings, leveraging course content developed by Instructional Design
  • Flex to secondary audiences and/or product offerings to address demand spikes (in conjunction with product launches, etc)
  • Ensure experience in classroom, virtual or field environments – from kick off to post session feedback -- is a highly effective environment to drive engagement
  • Work with training consultants, account teams and delivery operations as needed to understand the customer’s requirements; once requirements are determined, leverage the standard, “out of the box” course materials to customise to the customer’s requirements
  • Develop expertise in the use, administration and configuration of IQVIA’s software products (i.e. CRM, Quality, Compliance, Content Management, etc.) and act as a lead instructor to not only train end users, but also train other instructors
  • Review translated course materials to ensure effectiveness of translations (where relevant)
  • Administer certification programs (in conjunction with training sessions, and any needed follow-ups) and ensure learners are well trained and prepared for certifications
  • Provide recommendations for improvement based on post learning feedback to the curriculum team
  • Work with training delivery operations to ensure smooth flow of all logistics behind training events

Qualifications

  • 5+ years in training instruction with experience in Sales or a Technical function, and/or SaaS or Life Sciences industry a plus
  • Fluent in English and German
  • A passion for teaching, and a commitment to ensuring that your trainees develop the skills they need to be successful
  • A passion for learning, with an interest in going beyond the curriculum to develop a personal understanding of the product offerings and audiences you serve
  • Ability to command an audience, and tailor your delivery to their unique needs to drive optimal engagement and learning retention
  • Exceptional presentation and facilitation skills - comfortable in front of a room and behind a webcam
  • Experience in either Sales or a technical function (software implementation or support)
  • Salesforce or other CRM or cloud-based software certifications a plus
  • Possesses broad knowledge base with the ability to establish credibility and confidence of training audiences quickly
  • Excellent preparation skills
  • Experience of working cross-culturally with diverse workforce in a global environment
  • Willingness and energy to travel significantly 50%

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

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