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Senior Business Analyst – IT Enterprise Systems

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Primary Location: Warsaw, Poland Full time R1202828

Job description


This position is the primary liaison between Enterprise Systems and Processes (ES&P) andTechnology and CommercialSolutions (T&CS) colleagues regarding to Lead-to-Order (LTO) business processes including Sales, Pricing, Contracting, and Delivery.  This roleanalyzesbusiness needs and designssolutionswithinES&Pfor assignedproduct(s)and project teams.  Aprimary focus is the business motivations, business operations,business analysis, and test planningthat link these aspects of the enterprise togetherwhilealigningstrategic goals and objectives with decisions regarding process, organization, capabilities and key initiatives.


  • Partner withT&CSbusiness leaders and other IT teams on options to solve business process gaps including business requirements, solution options and approach

  • Provide Salesforce (SFDC) Lead to Order (LTO) product expertise and business analysis(BA) leadership, including Agile sprint planning, backlog grooming, and JIRA story management

  • Work with technology team(s) to develop use cases and functional specifications documentsand work to translate business requirements to Salesforce(SFDC)solutions 

  • Collaborate with business partners to assess legacy processes, data and system capabilities that are part of theLead to Cash (LTC)lifecycleprocess

  • Create process flows “As Is” and “To Be” and Business Requirements to help facilitate process understanding

  • Collaborate with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks, including estimates of cost and effort to implement solutions

  • Establish processes of engagement withT&CSbusiness colleagues and ES&P LTC program leads and various product owners

  • Develop and execute plans for testing and training of the new system andmaintain system documentation 

  • Partners with support team members to effectively deliver product changes and the transition of post go live support activities; provides escalated support assistance as required

  • Collaborate with other LTCtechnical team membersforsolutions that meet or exceed business objectives

  • Work with offshore partners to deliver solutions that better enable the overall value chain

  • Be a champion for change and leader to building a new collaborative business focused IT organization

  • Apply a structured business architecture approach and methodology for capturing the keyenterprise views

  • Provide regular administration and support of teamdemand queueand work request system

  • Monitor work log queue to route requests appropriately and adhere to defined work process for this function.

  • Participate in change initiatives and act as change advocate and supporter as directed.

  • Other ad-hoc duties as required


  • Bachelor’s degree, or educational equivalence, in clinical, biological or mathematical sciences, information technology, business or related field with 5years’ experience in either aclinical research environmentor a data information technology environment, including project management experience, with specific knowledge (SFDC)systems or equivalent combination of education, training and experience 

  • Minimum 5 years’ experience of process improvement, business analysis,or related experience with successful track record of accomplishments

  • 2 years’ experience working as a business analyst / implementation consultant with SFDC (CRM)

  • Experience with Apttus CPQ/CLM, Oracle Cloud ERP, Eloqua, and SFDC Service Cloud a definite plus 

  • Demonstrated experience to collect, document and progressively elaborate requirements using use-cases; to develop general user requirements, detailed functional requirements and system specifications

  • Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks 

  • Proven ability to champion efforts in a cross-functional organization and solve problems

  • Ability to communicate verbally and especially in writing at a professional level and to distill technical data to a layperson's understanding with conciseness, clarity, and accuracy.

  • Strong relationship building skills and strong skills in coordination, project management, organizational and time management skills

  • Experience working in Waterfall, Iterative, and Agile development methodologies

  • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations

  • Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus

  • Strong situational analysis and decision-makingand able to handle multiple priorities, tasks, and meet deadlines

  • Knowledge of other applications such as Apttus, FinancialForce, Oracle ERP and Eloqua is a plus

  • Good computer literacy (Microsoft Office suite), organizational and problem-solving skills 

  • Self-motivated and able to work with limited guidance

  • Experience working with modern Business Intelligence platforms a plus, and ability to see forward trends in technology and to be open to new solutions available in marketplace

  • Mentorship abilities and strong desire to help others grow

  • Highly motivated, self-confident, entrepreneurial mindset that fosters participation and contribution by others

  • Proven ability to understand a business and the metrics that drive the success of that organization


  • Contract of employment

  • Benefits (medical care, sport card)

  • Opportunity to grow professionally with global, multinational company


At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at

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