Supply Order Entry Clerk (R1117274) in Livingston, UK at IQVIA™

Date Posted: 2/4/2020

Job Snapshot

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Job Description

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

Obtaining and entering of client supply orders into the Materials Management software system.

Job Accountabilities (Duties and Responsibilities)

  • Obtain client supply orders and enter them into the Materials Management software
  • Completes entry of order details in Materials Management software system, which generates invoicing data to finance for client billing and provides data for expiry tracking
  • Interact with clients as needed to obtain client supply order requests
  • Schedules mutually agreeable shipping dates with subcontract kit builder to ensure that delivery timelines are met
  • Proactively alerts Clinical Studies personnel if requested delivery date cannot be met and reschedules accordingly
  • Ensures that all study documentation is available to be printed and dispatched with order to subcontractor in accordance with required ship date.  (Requisitions, air bills, etc..)
  • Research client supply problems in conjunction with Clinical Studies, Logistics and Client Supply warehouse, etc. as needed
  • Inform clients of backorders and expected delivery times
  • Inform clients of utilization constraints if the amount requested exceeds the established utilization ratios
  • Assist the Client Supply Materials Coordinator, Materials Supervisor/ Manager,  and/or Warehouse  in resolving client utilization questions.
  • Proactively informs Supervisor/Manager of any issues that may impact quality, timelines of production/dispatch of client orders
  • Inform the appropriate individuals of low stock and backordered items
  • Assist in preparation and distribution of reports as needed
  • Assist in performing cycle counts and full physical inventories as needed
  • Assist in pick./pack process as needed
  • Comply with all applicable and current Materials and Services Management, Human Resources, Employee Health and Safety, Compliance, OSHA, CLIA, etc. policies and procedures
  • Perform other duties as required.

Desired Qualifications:

  • Basic math skills (addition, subtraction, multiplication, division)
  • Strong communication, especially verbal, skills
  • Good record keeping skills
  • Good problem solving skills
  • Ability to operate a computer, printer, copier and other basic office equipment
  • Working knowledge of Microsoft Office programs (Word, Excel, etc.) or equivalent would be helpful, but not required
  • Ability to type a minimum of twenty-five (25) words per minute
  • Able to work effectively in a team environment


High School diploma or G.E.D.


  • Previous experience in data entry preferred
  • Previous call center experience helpful
  • Medical supplies background helpful

Job ID: R1117274