Supplier Services Coordinator (R1033716) in Belgrade, Serbia at IQVIA™

Date Posted: 7/30/2018

Job Snapshot

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Job Description

Role Purpose:

Under broad guidance, manages and administers the daily relationship with clients, wholesellers, hospitals and pharmacy owners and managers.

Principal Accountabilities:

  • Interacts with clients on the territory of Serbia, contacts to discuss their business needs and develops the appropriate solution.
  • Ensures supplier data submissions meet contractual standards and maintains quality of data supply.
  • Gathers requirements, develops custom reports, fulfills report requests and responds to customer request.
  • Recruits new data suppliers (e.g. pharmacies, wholesalers, hospitals) for new panels or to maintain the statistical validity of a panel.
  • Maintains clients records and all client-related information (profiles, contact information, contracts, compensation records, compliance).
  • Prepare and provide market presentations and support for IQVIA technology reporting platform to data partners.
  • Prepare analysis and market trends and customers position on the market.

Minimum Education, Experience, & Specialized Knowledge Required:

  • Bachelor’s degree and a minimum of four (4) years of experience.
  • Strong  knowledge of customer account management and wholesaler / pharmacy market in Serbia with owners and decisions makers relations.
  • Has previous experince in conducting commercial activities with the wholesaler, chains, virtual chains or pharmacies in Serbia with budget resposibility.
  • Ideally candidate has backgound as Sales representative or KAM in Pharma Company or Wholeseller with focus on commercial activities.
  • Advanced user of MS Office and Excel with strong analytical and presentation skils.
  • Fluent in English.

Additional Requirements:

  • Strong communication and servicing skills and the ability to negotiate.   
  • Ability to proactively identify complex problems and needs and develop solutions/recommendations to solve problems.
  • Proficient in PC applications such as Excel.
  • Ability to travel around Serbia (~50% of the job).

Job ID: R1033716

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