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Supervisor, Sample Management (R1077582) in Ithaca, NY at IQVIA™

Date Posted: 5/23/2019

Job Snapshot

  • Employee Type:
  • Location:
    Ithaca, NY
  • Date Posted:
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Job Description

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.


Supervise daily operations of the Sample Management team for sample and reference compound custody. Monitor all aspects of sample and reference compound receipt, ensuring full regulatory and SOP compliance. Provide client with detailed summaries of sample receipt and clearly identify discrepancies and/or problem areas. Utilize multiple databases to allow for inventory tracking and scheduling of laboratory maintenance and processes. Guide staff activities in matters related to recruitment, development and other relevant personnel requirements.


  • Organize and schedule workloads and training of new personnel and promote continual development of team members.
  • Provide guidance/leadership of sampling handling procedures.
  • Provide subject matter expertise during audits and subsequent reports.
  • Provide informational targeted tours to clients/visitors.
  • Direct client interaction as it relates to contract and/or sample related initiatives.
  • Responsible for creation, revision and review of functional area standard operating procedures (SOP’s).
  • Manage and control samples and reference materials from login to final disposition.
  • Set manageable objectives with functional measurement systems for supervised staff.
  • Participate in research, formulation and implementation of company policies, objectives and programs to increase productivity.
  • Maintain all departmental records and maintenance logs in compliance with Q² Solutions standard operating procedures.
  • Maintain an accurate inventory of all QC samples, compounds and client specific control matrices.
  • Responsible for upholding all safety standards and regulatory compliance requirements with all assigned staff.
  • Provide support for after-hour deliveries, respond to after-hour alarms, and/or other job critical emergencies.
  • Comply with all applicable regulatory standards, including Good Clinical and Good Laboratory Practices.
  • Provide continuous improvement of sample management program through training and implementation of new strategies.
  • Assist in tracking and control of samples and reference material from the point of origin, within the facilities, to final disposition including client request to dispose or return.
  • Foster a unified culture and facilitate collaboration and teamwork. Participate in initiatives to improved employee engagement to positively impact operational results, customer satisfaction and employee retention.
  • Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include but not limited to planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining staff; addressing staff relations and resolving problems.
  • May execute pre-wet work activities in the lab to support scientists.
  • Support site related activities as needed by management (i.e. CARs, cost reduction initiatives, productivity enhancements, etc.).
  • Track and share operational KPI metrics on a regular cadence to management. 


  • Demonstrated subject matter expertise.
  • Demonstrated attention to detail, flexibility, and initiative.
  • Decision making and problem-solving abilities.
  • Strong oral and written communication skills.
  • Strong organizational and problem-solving skills.
  • Ability to effectively delegate work.
  • Demonstrated ability to supervise staff.
  • Ability to maintain accurate records.
  • Ability to maintain clean and efficient laboratory operations.
  • Ability to perform fully GLP compliant sample and reference compound custody.
  • Ability to provide effective client communication.
  • Ability to establish and maintain effective working relationships with coworkers, and clients.
  • Good working knowledge of relevant procedures.
  • Ability to effectively manage multiple tasks and projects, and direct team members.
  • Ability to troubleshoot and perform minor repairs to daily use equipment.
  • Intermediate level experience with Microsoft Office suite of applications.
  • Strong computer skills including the ability to create spreadsheets, training documents, and presentations.


  • Bachelor’s degree with 5-years of related experience; or equivalent combination of education, training and experience in a laboratory setting.
  • May require minimum of 5 years’ direct experience in GLP regulated laboratory if position supports GLP regulated studies.


  • Regular standing for extended periods of time.
  • Ability to lift 50 pounds.
  • Extensive use of keyboard requiring repetitive motion of fingers.
  • Regular sitting for extended periods of time.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1077582


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