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Summer Internship - Unified Communications/Telecomm (R1070394) in Collegeville, PA at IQVIA™

Date Posted: 3/13/2019

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Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Role Purpose:UC/Voice Intern would be responsible for the documentation, maintenance, and operational support of Cisco Unified Contact Manager CUCM, and UCCE contact center / call center activities. This would include including call processing IVR queue management toll and toll free number management, report generation to customers. The voice intern is charged with self-managing assigned projects, communicating the status of the project to the project managers, and management, vendors, and internal customers. Additional responsibilities include general accounting, and familiarity with cost allocation finance model.Principal Accountabilities:The primary focus of the voice intern position is maintaining and upgrading an Cisco CUCM Telephony product suite. The telephony environment includes Call Manager v. 9.X, 11.X, Unity Connection, UCCX, UCCE Contact Center Enterprise, Cisco Unified Presence Service, SME, ELM. Secondary functions include virtual server management of telephony servers through VMWare, routing/switching configuration and support in a global telephony environment. Provides 2nd level telephony and call routing engineering support. Troubleshoots multi-vendor inoperability problems and provides solutions to solve complex issues.Is able to work independently, and in a consultative role with both internal and external customers and vendors to resolve outages and problems. Supports global implementations remotely.Minimum Education, Experience, & Specialized Knowledge Required:Bachelor's degree or equivalent in Computer Science or related discipline or knowledge acquired through equivalent experience in voice services support, implementation and analyses. Knowledge in one or more of the following technologies: Cisco Call manager, voice gateway protocols (H.323, SIP, MGCP) PSTN, PRI, IP phones, UCCX, SIP, Cisco Unified Border Element - CUBE, and QOS. Knowledge of project management methodologies and ITIL v.3 change management processes is a plus. Exemplary oral and written communications skills and interaction with end users, vendors, and technical staff is required.


IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1070394