Sr System Engineering Spprt (R1110791) in Bangalore, India at IQVIA™

Date Posted: 2/14/2020

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

• Monitor and maintain global network circuits and hardware using Network Monitoring software
• Log, Report and Escalate outages to all pertinent groups using appropriate software
• Monitor and maintain Unix, Linux and Windows Servers using Centreon (Nagios) etc. software
• Respond to alerts for server hardware, software and applications following established procedures and SLA’s
• Perform scheduled and unscheduled reboots of servers using various tools as per established procedures and SLA’s
• Log all alerts into the ticketing system(s), meet notification requirements and follow through to resolution as per established procedures and SLA’s
• Provide backup support during business off-hours, weekends as needed following established procedures
• Monitor mainframe and peripheral equipment. Respond to operating system and error messages. Record equipment or software malfunctions through the appropriate ticketing system(s)
• Provide a broad range of information technology support activities on multi-platform environments
• Review, analyze and evaluate break/fix resolutions regarding different systems operations and networking activities
• Develop solutions to complex problems with little assistance from immediate management
• Assign issues to appropriate second level support, as necessary.
• Ensure agreed service levels are met and customer’s expectations are met or exceeded. 

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1110791