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Sr Operations Specialist - (R1051357) in Research Triangle Park, NC at IQVIA™

Date Posted: 12/12/2018

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Description


This is a varied role as part of a motivated, well-trained team. It is also a highly important role within IQVIA, as it is essential to our core aim of patient safety – creating reports that directly drive medical decision-making. It is also an unusual non-clinical role as some projects may put you in direct contact with patients, the very people we are working to help. Safety experience preferred and/or regulatory reporting.
 
This role is also a route into the pharmaceutical industry for those who don’t necessarily have a science or medical background. However, due to the nature of the team and the work they do, you would have all the benefits of joining in an industry-recognized best-practice environment. To ensure you contribute to the business, you will also have the training and development to plan and progress your career in the direction you choose.
 
JOB DESCRIPTION
PURPOSE
Apply knowledge and expertise including complex decision making activities to review, assess and process Lifecycle Safety data and information across all service lines. Recognized as specialist in one or more areas. Provide oversight on small to medium service operational projects and act as mentor to junior members of staff.
RESPONSIBILITIES
 Receive, triage, review and process Lifecycle safety operational data from various sources on time, within budget and quality standards. Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descript narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations and ensuring reports are sent to the customer within assigned deadlines. Pre-process material for endpoint committee or core laboratory adjudication. Preparation of material for submission.
 Assess Lifecycle safety data for report ability to relevant authorities, track reportable cases and report to regulatory authorities, ethics committees, institutional review boards, investigators, oversight groups per legislation, within timelines and in a format compatible to requirement. Liaise with local Quintiles offices to facilitate expedited reporting. Liaise with systems manager for regulatory tracking requirements and electronic reporting.
 Contribute knowledge and expertise to or lead assigned deliverables in the field of Safety Publishing, Risk Management, Safety Surveillance and Medical Information or other service lines as appropriate.
 Receive and document incoming telephone calls, faxes or emails from investigative sites or other sources reporting operational data.
 Process Lifecycle safety data according to applicable regulations, guidelines, Standard Operating Procedures (SOPs) and project requirements.
 Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff, assist Operations with appropriate allocation of resource.
 Provide oversight role and have a good understanding of operational team on status, metrics, productivity and initiatives.
 Provide and impart technical and process information to Lifecycle Safety Management (LSM) and members of operational team on project specific issues.
 Provide oversight and maintain a thorough understanding of project protocol, therapeutic indication, budget and scope of work (SOW) for assigned projects; set up and maintain project files, standards, templates, electronic forums, databases and workflow.
 Establish and maintain effective team project service operations communications i.e. provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics, out of scope work challenges/issues and successes; feedback effective project performance to junior members of team.
 Liaise with LSM contact in proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, statuses, identifying SOW changes and potential change orders ,delegating client requests and installation of new initiatives.
 Ensure compliance to Quintiles high quality standards and works with LSM constructively in a matrix framework to achieve project and customer deliverables.
 Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.
 Liaise confidently with different functional team members, e.g. project management, clinical, data management, health care professionals e.g. investigators, medical monitors, site coordinators and designees to address operational project issues.
 Contribute to achieving productivity utilization and realization metrics.
 Read and acknowledge all necessary Quintiles standard operating procedures (SOPs) and customer SOPs as required.  
Ensure all required training is executed in a timely fashion and documented. Work towards ensuring your individual training plan and training transcript are reconcilable.
 Perform other duties as assigned.
 

To fit in to this role you will need a willingness to learn new, relevant skills across Lifecycle Safety. You will also have a good knowledge of medical terminology, with good attention to detail. As the role is so critical to patient safety, accuracy and organizational skills are essential. You should be a good communicator and willing to help less experienced team members.
 

Job Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
 In depth knowledge of Lifecycle safety processes and willingness and aptitude to learn new skills across Lifecycle safety service lines.
 In depth knowledge and understanding of applicable global, regional, local clinical research regulatory requirements; i.e. Good Clinical Practice (GCP) and International Conference of Harmonization (ICH) guidelines, SOPs.
 Proven ability to meet strict deadlines; manage competing priorities.
 Demonstrate effective project management and leadership skills.
 Sound judgment; independent thinking and decision making skills.
 Demonstrate a flexible and receptive approach to changing demands.
 Proven ability to work independently and autonomously with policies and practices.
 Effective mentoring and coaching skills.
 Excellent attention to detail and accuracy maintaining consistently high quality standards.
 Excellent organizational skills and time management skills.
 Excellent written/verbal communication and report writing skills.
 Ability to establish and maintain effective working relationships with coworkers, managers and clients.
 Ability to work effectively on multiple projects simultaneously organize own workload and effectively manage competing priorities.
MINIMUM REQUIRED EDUCATION AND EXPERIENCEBachelor’s Degree in a Health Science and 3 years’ experience of Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) or equivalent combination of education, training and experience.
Connect to great opportunity™
 
IQVIA is a strong advocate of diversity and inclusion in the workplace.  We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success.  We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.
EEO Minorities/Females/Protected Veterans/Disabled

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.


Job ID: R1051357