Sr. Market Research Analyst (R1096999) in Plymouth Meeting, PA at IQVIA™

Date Posted: 10/10/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

IQVIA™ (www.IQVIA™.com) is the world’s leading company providing information, technology, and services for virtually every type of stakeholder in healthcare. IQVIA commits to providing solutions that enable life sciences companies to innovate with confidence, maximize their opportunities and ultimately drive human health outcomes forward.

The Market Research Analyst ensures fulfillment of contract specifications and/or ad-hoc requests of our pharmaceutical customers to build client satisfaction:

  • Ability to work with a team and independently to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact.
  • Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables while identifying revenue opportunities within existing clients.
  • Monitors performance against existing SLA’s and ensures client’s obligations are met. Researches, analyzes and responds to client inquiries that may be very complex and non-routine.
  • Conducts product/services and process training for clients and other employees.
  • Demonstrated problem solving, analytical and strong customer service skills.
  • Demonstrated ability to develop and maintain relationships in a diverse business environment.
  • Ability to travel to clients and IQVIA offices as appropriate (up to 15%).
  • Participates in service meetings established by contract and client.
  • May partner with the account manager to identify client business issues and provide solutions.
  • May represent IQVIA on external client projects.

Requirements:

  • Bachelor’s degree or equivalent and a minimum of two (2) years of related work experience.
  • Pharmaceutical experience is preferred.
  • Proficient knowledge of the concepts, practices and procedures in the client service representative field.
  • Reasonable knowledge of IQVIA products and services a plus.
  • Proficient in PC apps, such as Excel and PowerPoint.

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Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.



Job ID: R1096999