Sr Manager - Delivery (R1032337) in Amsterdam, NL at IQVIA™

Date Posted: 6/28/2018

Job Snapshot

  • Employee Type:
  • Location:
    Amsterdam, NL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Responsibilities include:

  • Provide day-to-day oversight of all Polaris Solutions BV projects, taking responsibility for:
  • Leading PS BV Project Managers, offering guidance and direction on project delivery, system functionality, best industry practices, and Polaris methods and positions on program execution
  • Driving client engagements to meet company Quality/Customer Satisfaction/OTOBOS objectives
  • Ensuring Process Excellence adherence across all project deliveries, and developing local processes to optimize European delivery within the Process Excellence framework
  • Building relationships with Polaris Solutions BV clients, serving on selected project Steering Committees, and acting as a point of leadership escalation to clients
  • Aligning with PS Consulting Lead and PS Delivery Partner to ensure open lines of communication between European and US operations
  • Oversee Polaris Solutions BV staffing and resource allocation ensuring team is properly managing, monitoring, and aligning to company utilization targets (in conjunction with Global PS Staffing Lead)
  • Establish a series local processes that properly align with overall vision for Development & Quality Assurance, liaising with Global Delivery Director
  • Establish a series local processes that properly align with overall vision for Polaris Support services, liaising with Global Support Director
  • Work with BV Partner & Managing Director to assist in the management of European operations, including responsibility of overall PS BV financial performance
  • Support Business Development processes, working with Project Managers and BV Partner & Managing Director to scope work efforts and adhere to Polaris Deal Approval processes
  • Establish PS BV Training Schedule and drive local training on industry and technical topics
  • Identify, train, and transition long-term BV Delivery Lead for assumption of responsibilities at end of term

Job ID: R1032337