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Sr. Lab Project Services Trainer. - (1804092) in Mumbai, IN at IQVIA™

Date Posted: 4/14/2018

Job Snapshot

Job Description

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.


Manage the process of designing and launching non-standard global or complex regional clinical research studies; manage activities of the Sponsor/Clinical Research Organization (CRO), and guide the project services and set-up staff in designing and organizing project components; develop and maintain best practices within the organization; serve as mentor for the Project Services team; serve as a key contact for both internal and external business relationships; and .serve as a point of escalation for program level issues, while ensuring consistency of delivery on a global level.


 Perform project management / set-up of laboratory aspect of assigned studies.

 Develop start-up plans including but not limited to a program / project monitoring and communication plan including tracking of milestones and timelines, risk management and action logs.

 Lead problem solving and resolution efforts in a timely, customer focused manner.

 Serve as a key relationship holder between the Sponsor and or Client and the QLAB project teams, including participation in client governance.

 Drive specific (non client operations related) client requests across the QLAB organization, whilst maintaining a balance view in line with the organization’s priorities and objectives; where appropriate, influence internal colleagues to implement best practices and processes across all clients.

 Participate in proposal development process, as well as, lead bid defense presentations in partnership with Business Development and Senior Project Services/Operational Client Lead staff. Perform the technical review at program initiation and provide input into project proposals as well as lead discussions around budget implications and changes.

 Lead in the development of sponsor specific standards and program-specific procedures.

 Establish self as subject matter experts with the client, to enhance the value proposition for the customer in using QLAB Project Services, and internally, to ensure deliverables meet technical expectations.

 Provide scientific and technical advice to ensure delivery to the customer's satisfaction, on time and within budget.

 Collaborate with other functional groups within the company where necessary to support milestone achievement and to manage study issues and obstacles; ensure strong links with global central lab organization to ensure consistent delivery

 Lead in the identification and resolution of service level issues and where issues affect other projects within and across programs to ensure that any solution is employed universally.

 Develop proactive contingency plans to mitigate laboratory risk.

 Ensure lessons learned are considered, shared and improvements included in study design process. Manage the writing of protocol-specific laboratory instruction manuals / participate in the preparation and maintenance of the laboratory specifications document for each protocol within a program as appropriate.

 As required, prepare and present study-specific materials and services at Investigator, Kick-off and Bid Defense meetings. Provide additional training to sponsor, CRO, and site personnel as required (telephone training, attendance at CRA training meetings, site refresher meetings, etc.).

 Direct, mentor and assist in training of less experienced staff.

 Create reports to track team performance against contract, customer expectations, and project baselines to management.

 Coordinate client survey follow-up / ongoing health check calls and overall client relationship building

 Act as requested on behalf of the management team to support business needs

 Participate in external and internal audits as required.


 Possess strong interpersonal skills for interaction with senior members within sponsor organizations and demonstrated ability to meet deadlines.

 Experience in successfully leading large, global and complex Phase III-IV clinical trials.

 Demonstrated technical and therapeutic expertise, in addition to significant experience with key customers.

 Demonstrated computer proficiency with Microsoft Office and Quintiles LIMS system. .

 Possess an understanding of medical and clinical research terminology.

 Demonstrated ability to work in a fast-paced, high stress environment.

 Knowledge of Project Management processes and terminology.

 Previous knowledge of Quintiles Laboratories processes and computer systems is highly desired.

 Good organizational and operational skills

 Good accuracy and attention to detail skills

 Strong written and verbal communication skills including good command of English language

 Ability to establish and maintain effective working relationships with coworkers, managers and clients

Job Requirements


 Bachelor's degree in science related field and minimum 7 years of clinical or research industry experience, including 1 year project management experience; or equivalent combination of education, training and experience


 Extensive use of telephone and face-to-face communication requiring accurate perception of speech

 Extensive use of keyboard requiring repetitive motion of fingers

 Regular sitting for extended periods of time

 May require occasional travel

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

Job ID: 1804092