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Sr. Client Service Analyst (R1075667) in Parsippany, NJ at IQVIA™

Date Posted: 4/9/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Sr. Client Service Analyst


Manage the validation and delivery of all assigned client deliverables on a weekly and monthly basis and act as support to the client support organization on non-contracted deliveries and client inquiries.

Principal Accountabilities:

Under direct supervision, the analyst will be working on the Verification and Release team. The primary responsibility is to ensure that the report deliverables meet the customer's specifications, including timeliness and quality. The analyst will be responsible for the verification and delivery of multiple audits, including DDD, XPO, NPAMD, XPOPD, ONEKEY and FIA/LAAD. Using available resources, the analyst will research, analyze, and provide feedback on anomalies/observations found during the verification process to the client service team prior to delivery of data to clients. The VRA is expected to comply with all documented standard operating procedures on all client deliveries. Support to the client service team is expected on all ad-hoc requests. Additionally, support will be provided to the offshore team, providing coverage until COB.



Minimum Education, Experience, & Specialized Knowledge Required:

  • Undergraduate degree with at least two years in process-based role
  • Strong knowledge of MS office (Excel and Access)
  • Knowledge of Pharma/IQVIA products would be an added advantage
  • Excellent attention to detail
     


Additional Requirements:

  • Ability to communicate effectively with various levels in the organization (written and oral)
  • Demonstrated customer service skills
  • Ability to work independently and to work with others (within department and cross-functionally) in a team
  • Strong decision making and problem-solving skills
  • Ability to prioritize and manage multiple tasks simultaneously with aggressive deadlines
  • Must be a self-starter with excellent time management and organization skills
  • Ability to explain complex or technical processes to someone who has little knowledge of the subject
  • Demonstrated ability to develop and maintain relationships in a diverse business environment
  • Flexibility/ability to work overtime as needed to meet deadlines
  • Ability to manage projects is a plus

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.



Job ID: R1075667